You will get a clear operational runbook and incident readiness plan
Project details
I will turn scattered procedures, tribal knowledge, and unclear escalation paths into a practical operational runbook your team can use during launches, incidents, or day-to-day support.
I bring more than 12 years of experience in live sports, streaming operations, incident management, and technical program leadership. My work has included high-stakes launches, global platform operations, partner workflows, and incident-readiness programs.
Depending on the package, your deliverables may include:
• A rewritten operational runbook or SOP
• Clear roles, ownership, and handoffs
• An escalation matrix and contact path
• Launch or incident-readiness checks
• A risk and dependency register
• Executive-friendly status and reporting templates
• Prioritized recommendations for closing operational gaps
I begin by understanding the workflow, audience, and failure points. Then I organize the information into a concise operating model that is easy to follow under pressure and practical for your team to maintain.
I bring more than 12 years of experience in live sports, streaming operations, incident management, and technical program leadership. My work has included high-stakes launches, global platform operations, partner workflows, and incident-readiness programs.
Depending on the package, your deliverables may include:
• A rewritten operational runbook or SOP
• Clear roles, ownership, and handoffs
• An escalation matrix and contact path
• Launch or incident-readiness checks
• A risk and dependency register
• Executive-friendly status and reporting templates
• Prioritized recommendations for closing operational gaps
I begin by understanding the workflow, audience, and failure points. Then I organize the information into a concise operating model that is easy to follow under pressure and practical for your team to maintain.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$225
|
Standard
$450
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | - | - |
Risk Management | - | ||
Resource Management | - | - | |
Budget Management | - | - | - |
Project Reports | |||
Project Diagrams Provided | - |
Optional add-ons
You can add these on the next page.
Define Deliverables & KPIs
+$95Frequently asked questions
About Josh
Live Operations & Incident Readiness Consultant | Runbooks & RCA
Jersey City, United States - 4:36 am local time
Over 12+ years in live sports and streaming, I have built launch-readiness programs, incident-management systems, escalation frameworks, operational runbooks, postmortems, and executive reporting for high-visibility products and events. My experience includes work with the NBA, Warner Bros. Discovery, DAZN, BAMTech, MLB, NHL, HBO Max, and Max.
I can help when your team needs to:
- Create or repair runbooks, SOPs, and escalation guides
- Prepare a product, partner, or event for launch
- Build an incident-response or on-call operating model
- Turn raw incident notes into a clear postmortem or RCA
- Map ownership across technical and business teams
- Improve weekly status reporting and executive communications
- Reduce recurring manual work through practical automation
- Move from launch hypercare to a sustainable steady-state model
My approach is practical. I start with the customer or operator experience, map the people and systems involved from end to end, identify where ownership or validation is unclear, and create the minimum structure needed to reduce risk.
Selected outcomes include supporting 620+ live events with one Sev-1, improving mean time to acknowledge by 400%, coordinating an alerting migration across 28 teams with no loss of coverage, and building readiness models for major international launches and tentpole events.
If your operations depend on tribal knowledge, unclear ownership, or launch-day heroics, I can help turn that work into a system your team can actually use.
Steps for completing your project
After purchasing the project, send requirements so Josh can start the project.
Delivery time starts when Josh receives requirements from you.
Josh works on your project following the steps below.
Revisions may occur after the delivery date.
Intake and source review
I review your existing documentation, tools, stakeholders, and critical workflows to understand the current operating model.
Readiness gap analysis
I identify missing ownership, outdated procedures, unclear handoffs, weak escalation paths, and the highest-priority operational risks.