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Project details
Confidentiality and adaptability are the main differentiators of an excellent treatment to an email account, something we all expect.
A personalized service that starts by asking your needs (what to delete, highlight and/or maintain...), that allows me to locate my emails quickly and easily at any time.
You can count on a guide that allows you to know what has been done and how each email that enters your account will be treated.
And all, without revealing your sensitive information. Always be in control of your account.
A personalized service that starts by asking your needs (what to delete, highlight and/or maintain...), that allows me to locate my emails quickly and easily at any time.
You can count on a guide that allows you to know what has been done and how each email that enters your account will be treated.
And all, without revealing your sensitive information. Always be in control of your account.
What's included
| Service Tiers |
Starter
$40
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 4 days | 6 days | 10 days |
Number of Revisions | 2 | 2 | 2 |
Number of Hours of Work | 2 | 5 | 7 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Frequently asked questions
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Mr. Julio Rafael helped with the project well, I had a nice experience working with him. Recommend this freelancer for your future projects and thankful for the assistance provided.
It was a great cooperation.
DI
Denisse I.
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About Julio Rafael
Senior Customer Service | Customer Operations Specialist
100%
Job Success
Curitiba, Brazil - 9:23 pm local time
🏆 Top-Rated Plus Freelancer on Upwork
I transform complex operations into scalable, seamless customer experiences. As a Senior Specialist in Customer Operations & CX Operations, I drive Operational Excellence, omnichannel support and continuous improvement through data‑driven decisions.
In 2025, I reduced response times by 32%, optimized key processes and maintained 95%–100% Quality Assurance across all channels. I work with Process Improvement, KPI & SLA Management, Incident Management and AI + Human Support to elevate CSAT and ensure operational continuity in high‑demand environments.
I believe support is not just solving tickets — it’s building trust and enabling intelligent, human‑centered operations. If you’re looking for measurable results and smarter operations, let’s connect.
🛠️ Tools
Zendesk, Freshdesk, Shopify, Slack, Notion, ClickUp, Trello, Asana, Google Workspace, Microsoft Office, Canva, CRMs, booking systems, and more.
🚀 Want to stop carrying tasks that drain your time and energy?
Let’s talk. I can help you streamline your operations, elevate your customer experience, and give your schedule the breathing room it deserves.
Steps for completing your project
After purchasing the project, send requirements so Julio Rafael can start the project.
Delivery time starts when Julio Rafael receives requirements from you.
Julio Rafael works on your project following the steps below.
Revisions may occur after the delivery date.
Client completes and submits the requirements to the Freelancer.
When contracting the service, the client must provide answers to the questions posed by the Freelancer, in order to guide and limit the work, thus avoiding loss of sensitive or valuable information for the client.
Client creates and sends mail credential via LastPass
The customer must: A) Sign up for Last Pass; B) Activate LastPass in their browser; C) Log into the mail account and save the credential in the LastPass vault; D) Share the Freelancer's mail access credential via LastPass.