Owais isn't taking new orders for this project right now. Here are some similar projects to explore.
You will get a Complete Customer Experience Strategy
Top Rated
Project details
When you are a start-up or emerging brand, Customer Experience (CX) strategy may be your greatest growth lever. I will assist you by plotting your complete customer experience and finding various friction points, and provide you with an improved written CX plan to enhance retention, satisfaction and efficiency of operations.
Every plan will contain:
Up-to-date process auditing with thought
Journey mapping by persona
CX mission, and NPS, CSAT, retention metrics.
Changes in the short term and the long term benefits
Training optional workshop
What about turning relaxed customers into loyal fans and turning CX into your competitive advantage?
Every plan will contain:
Up-to-date process auditing with thought
Journey mapping by persona
CX mission, and NPS, CSAT, retention metrics.
Changes in the short term and the long term benefits
Training optional workshop
What about turning relaxed customers into loyal fans and turning CX into your competitive advantage?
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$1,500
|
Standard
$3,000
|
Advanced
$5,000
|
|---|---|---|---|
| Delivery Time | 14 days | 28 days | 50 days |
Number of Projects | 2 | 5 | 10 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | |||
Establish Schedule & Milestones | |||
Risk Management | - | ||
Resource Management | - | ||
Budget Management | - | ||
Project Reports | - | - | |
Project Diagrams Provided | - | - |
9 reviews
(9)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
MF
Mpower F.
Aug 25, 2026
Monday.com AI Agent Designer & Automation Specialist
Working with Owais was a great experience from start to finish. He came in with a clear understanding of Monday.com and immediately got to work assessing our needs. We were looking to build AI-powered automations to handle client communications - things like sending authorizations, return copies, invoices, and status updates - and Owais mapped out exactly what was buildable natively in Monday and what needed to be bridged through our existing tools.
What stood out was his ability to quickly evaluate our current stack and present a practical, phased plan without overcomplicating things. He was communicative, responsive, and never needed to be chased for updates. He also proactively flagged things we hadn't considered, like Monday's AI credit structure, which saved us from surprises down the line.
If you need someone who understands automation, AI agents, and operations - not just as a technician but as a strategic thinker - Owais is the right person. Would absolutely work with him again.
What stood out was his ability to quickly evaluate our current stack and present a practical, phased plan without overcomplicating things. He was communicative, responsive, and never needed to be chased for updates. He also proactively flagged things we hadn't considered, like Monday's AI credit structure, which saved us from surprises down the line.
If you need someone who understands automation, AI agents, and operations - not just as a technician but as a strategic thinker - Owais is the right person. Would absolutely work with him again.
AT
Arca T.
Jul 8, 2026
Systems Architect, OkiScale Operations Build
He built our full ClickUp workspace from scratch: production pipelines for video, photo, and design, custom statuses, automations, recurring tasks, and a client-facing dashboard that pulls live data directly from ClickUp. Everything is structured in a way that makes sense for how a content production business actually works, not a generic template.
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
KW
Kyle W.
Mar 2, 2026
Strategic Operations Consulting
Owais played a key role in helping us improve systems and think more strategically about operations. He communicates clearly, takes ownership, and works with a long-term mindset. Strong experience overall.
GP
George P.
Feb 15, 2026
Business Systems Coordinator
Very structured and orgnaized got me what I needed. Will be hiring again soon for another role
GG
Gennica G.
Jan 29, 2026
Strategic Business Manager (Sales + Support + Lead Growth)
He is the best
About Owais
Fractional COO, Ops Manager l Built Systems, Team, SOP & AI-Automation
100%
Job Success
Lahore, Pakistan - 7:38 am local time
I work best with founder-led startups, service businesses, agencies, and growing teams that have momentum but are struggling with messy processes, unclear ownership, weak reporting, slow execution, or too much founder involvement.
My role is not to “𝐦𝐚𝐧𝐚𝐠𝐞 𝐭𝐚𝐬𝐤𝐬.” I step in as a fractional COO / Chief of Staff and help design the structure behind the business:
- Operating systems and execution rhythms
- SOPs, workflows, and team accountability
- ClickUp, Notion, n8n, Make, Zoho, Jira, Freshdesk, Zendesk, and related systems
- Claude, ChatGPT, Gemini, Perplexity, & AI Tools
- KPI dashboards and leadership reporting
- Process automation and operational visibility
- Team structure, handoffs, and performance cadence
𝐑𝐞𝐜𝐞𝐧𝐭 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:
- Scaled operations from 10 to 250+ team members in under a year
- Reduced cycle times by 40% through SOPs, workflow redesign, and automation
- Built profitability dashboards connecting revenue, expenses, ROI, and ROAS
- Maintained 90%+ NPS and CX performance through structured training and accountability
I usually start by auditing the current operating model, identifying the real bottlenecks, and building a practical 30-day execution plan. From there, I help implement the systems, dashboards, workflows, and team cadence needed to make the business run with more clarity and less founder dependency.
If your business is growing but execution feels messy, I can help you build the structure required for the next stage.
Steps for completing your project
After purchasing the project, send requirements so Owais can start the project.
Delivery time starts when Owais receives requirements from you.
Owais works on your project following the steps below.
Revisions may occur after the delivery date.
Let's connect and discuss it in detail.