You will get a complete customer support system setup and team playbook
Project details
What sets this project apart is that you aren't just getting a generic customer service template - you are getting an enterprise-grade support system designed by a leader with over 14 years of hands-on experience running global operations. Having successfully led teams of up to 150+ support professionals across multiple countries, I know exactly how to untangle messy workflows and fix the root causes of slow response times. Instead of a temporary fix, I build a sustainable, scalable operation. I customize your help desk software to eliminate busywork, build smart automations, and write a clear, step-by-step playbook so your agents always know how to handle tough situations. This is the exact strategy I’ve used in the past to boost customer satisfaction scores by 25% and guide teams to smash their performance goals for five quarters in a row. You get a professional, high-performing support operation that protects your time and keeps your customers happy.
Purpose
BusinessIndustry
Business Services & Consulting, Cybersecurity, Data Analytics, Engineering, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$900
|
Standard
$1,800
|
Advanced
$3,000
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 30 | 60 | 100 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Saurabh
Global Support Operations Manager | Escalation & CSAT Specialist
Nagpur, India - 5:12 pm local time
With over 14 years of experience, I’ve built and managed global support teams of up to 150 people. I specialize in stepping into complex situations, fixing broken ticketing processes, and training teams to perform better.
My track record includes:
- Increasing Customer Satisfaction (CSAT) by 25%.
- Hitting all performance goals for 5 consecutive quarters by automating workflows in Salesforce.
- Running 24/7 support programs across North America, Latin America, and Asia.
I can manage your team, handle your toughest customer escalations, and build out the self-help tools needed to lower your ticket volume.
Let's talk about getting your customer success on track.
Steps for completing your project
After purchasing the project, send requirements so Saurabh can start the project.
Delivery time starts when Saurabh receives requirements from you.
Saurabh works on your project following the steps below.
Revisions may occur after the delivery date.
Deep-Dive Discovery & Support Audit
I will review your current customer support tools, look over your historical ticket data, and trace common customer complaints. This helps me find exactly where your team is getting stuck and what is causing slow response times.
Workflow Design & Helpdesk Optimization
I will clean up or fully configure your ticketing platform. This includes setting up smart automation rules to route tickets to the right person instantly and building reusable response templates to save your agents hours of manual typing.