You will get a complete Intercom Inbox set up.
Project details
Intercom can help you scale your business while providing proactive, self-serve, and human support. If you find yourself overwhelmed by customer needs and want to get back to strategic work, my 12+ years of experience in Customer Experience, Support, and Success can help you get there.
All tiers will receive:
• A workflow automating the management and assignment of inbound customer requests
• Messenger configuration (In-App Widget)
• Ticket routing and prioritization workflow
• Tagging hierarchy
• Custom Inbox views
• Basic Macros (Saved Replies)
• Setup of user roles and permissions for your team
• Education on the use and maintenance of your new customer inbox
• Install and set up basic integrations from the app marketplace
All tiers will receive:
• A workflow automating the management and assignment of inbound customer requests
• Messenger configuration (In-App Widget)
• Ticket routing and prioritization workflow
• Tagging hierarchy
• Custom Inbox views
• Basic Macros (Saved Replies)
• Setup of user roles and permissions for your team
• Education on the use and maintenance of your new customer inbox
• Install and set up basic integrations from the app marketplace
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$2,495
|
Standard
$3,495
|
Advanced
$5,495
|
|---|---|---|---|
| Delivery Time | 21 days | 28 days | 31 days |
Number of Revisions | 0 | 0 | 0 |
5 reviews
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TS
Tanya S.
Jun 8, 2026
Vitally implementation
BF
Bob F.
Jan 18, 2024
Write an article about digital customer success
I just paid the final milestone and left a 5-star review for you. It seemed unfair to keep you waiting any longer. I might ask for small help if ever needed. Cheers.
BF
Bob F.
Dec 25, 2023
Write an article about customer self service
Working with Brianne on this project was another excellent experience.
BF
Bob F.
Dec 25, 2023
Write an article about customer success automation
Brianne is knowledgeable and a consummate professional, and I highly recommend her freelance services to other clients.
WK
William K.
Oct 31, 2020
Customer service consulting
Excellent communication and support level. Professional approach and true willingness to help your business.
About Brianne
SaaS CX and User Expert
Durham, United States - 6:23 am local time
- Support and Success strategy including ground up, rapid growth stage, B2B, distributed/remote teams, organizational alignment, and change management
- Tactical support including seasonal, holiday, and after-hours coverage
- Support and Success operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards, and selection and implementation of technology
- User research and interviews, Voice of the Customer
Coming from a background in Molecular and Microbiology, I have a data-driven approach to customer-facing work including Customer Support, Customer Success, Account Management, and Product & Business Operations. With over 12 years of customer-facing and leadership experience, and 10+ years in SaaS roles, I am passionate about improving the customer experience and guiding teams towards excellent service and operational success. Clients do not need any prior experience with the concepts as I can meet them where they are to gain a deeper understanding of their needs and help them achieve their goals.
Steps for completing your project
After purchasing the project, send requirements so Brianne can start the project.
Delivery time starts when Brianne receives requirements from you.
Brianne works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Discussion
Identify the goals and needs of the client so they get the biggest bang for their buck
Map Workflows
Understand the current flow for the client and map to ideal desired flow.