You will get a complete operations setup, SOPs, and automation for your business
Top Rated
Project details
Your business is growing, but your systems haven't caught up. Deadlines slip, your team keeps coming back to you for answers, and your tools aren't talking to each other. That's an operations problem, and it's exactly what this project fixes.
I'm Louisa, an Operations Manager and Fractional COO with 4+ years of experience building SOPs, automating workflows with Zapier and Make, setting up project management systems in Asana, ClickUp, and Monday, and creating KPI dashboards that give founders real visibility into their business. I've worked with SMBs, startups, agencies, and consulting firms across the US, UK, Canada, and Australia in healthcare, SaaS, real estate, e-commerce, and EdTech.
You don't need a full operations team. You need one reliable, detail-oriented operator who can see the full picture and make sure everything moves, even when you're not in the room.
I'm Louisa, an Operations Manager and Fractional COO with 4+ years of experience building SOPs, automating workflows with Zapier and Make, setting up project management systems in Asana, ClickUp, and Monday, and creating KPI dashboards that give founders real visibility into their business. I've worked with SMBs, startups, agencies, and consulting firms across the US, UK, Canada, and Australia in healthcare, SaaS, real estate, e-commerce, and EdTech.
You don't need a full operations team. You need one reliable, detail-oriented operator who can see the full picture and make sure everything moves, even when you're not in the room.
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | ||
Risk Management | - | - | |
Resource Management | - | ||
Budget Management | - | - | |
Project Reports | - | ||
Project Diagrams Provided | - | - |
Optional add-ons
You can add these on the next page.
Additional Project
(+ 1 Day)
+$30
Define Deliverables & KPIs
(+ 1 Day)
+$20
Establish Schedule & Milestones
(+ 1 Day)
+$20
Risk Management
(+ 1 Day)
+$25
Resource Management
(+ 1 Day)
+$20
Budget Management
(+ 1 Day)
+$25
Project Reports Provided
(+ 1 Day)
+$15
Project Diagrams Provided
(+ 1 Day)
+$20
8 reviews
(7)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
BF
Brenaea F.
Nov 7, 2025
Online Business Manager/Lead (Education/K-12 Organization)
Louisa is a hard, dedicated worker.
DB
Dana B.
Nov 18, 2024
Project Coordinator and Customer Support Specialist (CET timezone)
VG
Vadim G.
Oct 17, 2024
Pulling out content from a specific section of a website as a PDF
VG
Vadim G.
Apr 8, 2024
Executive Assistant/Project Coordinator
Very diligent and responsive. Great at taking direction and following through. Would definitely recommend for the EA role.
AF
Alexis F.
Mar 27, 2024
Onboarding
Louisa is an amazing freelancer. She has consistently demonstrated outstanding professionalism, empathy, and communication skills. Her dedication to understanding and addressing client needs has resulted in consistently positive feedback!
About Louisa
Operations Manager | Chief Of Staff | COO | OBM
100%
Job Success
Lagos, Nigeria - 8:47 am local time
I'm Louisa, an Operations Manager/ Online Business Manager with 5+ years of experience building and running the backend of growing businesses. I specialize in Business Operations, Project Management, and Process Improvement.. turning messy, manual, people-dependent systems into clean, documented, scalable ones.
I've onboarded 300+ clients without a single SLA breach, reduced compliance workflow turnaround by 40%, and built cross-functional team structures that run across US and UK time zones without breaking down.
What I do as your Operations Manager:
Operations Management — Owning the day-to-day so leadership doesn't have to
Project Management & Agile Project Management — ClickUp, Monday, and Asana setup, task delegation, and sprint coordination
Process Improvement & SOP Creation — Documenting workflows so nothing depends on one person knowing it all
Team Management — Clear ownership, accountability structures, and contractor coordination
Administrative Support & Executive Support — Reliable operational right-hand for founders and leadership teams
Customer Service & Customer Support — Maintaining service excellence and client satisfaction at every touchpoint
CRM Management — HubSpot, GoHighLevel pipeline management and workflow automation
Operational Planning — Workflow design, systems audits, and implementation from start to finish
Email Communication & Scheduling — Inbox systems, calendar management, and stakeholder communication
Customer Onboarding — Onboarding flows that run without manual chasing
Data Analysis & Data Entry — Google Workspace, Microsoft Excel, and PostHog for operational reporting and decision-making
Task Coordination & Digital Project Management — Keeping teams aligned, deadlines met, and nothing falling through the cracks
Social Media Management & Social Media Marketing — Coordinating content operations and campaign workflows across platforms
Research — Market and operational research to support strategic business decisions
Tools I work with:
ClickUp · Monday · Asana · HubSpot · GoHighLevel · Zapier · Google Workspace · Microsoft Office · Slack · Notion · PostHog · Trello · Zoom · Canva · QuickBooks · Shopify
I work at the operational level... seeing the full picture of a business, identifying what's breaking down, and building the systems and team structures that make sustainable growth possible.
If you need someone who can spot inefficiencies, design scalable processes, and own outcomes without micromanagement... let's talk.
Steps for completing your project
After purchasing the project, send requirements so Louisa can start the project.
Delivery time starts when Louisa receives requirements from you.
Louisa works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Business Audit
I review everything you share, your tools, team structure, and current workflows, and identify the exact operational gaps holding your business back. If needed, we hop on a quick 30-minute call to align on priorities.
Build & Document
I get to work building your SOPs, setting up your project management workspace in Asana, ClickUp, or Monday, and connecting your tools via Zapier or Make to eliminate manual handoffs and repetitive tasks.