You will get a custom 10-macro pack to make your Zendesk support more efficient
Project details
Are your agents bogged down answering repetitive questions or repeatedly explaining a long multi-step process?
My "Zendesk Efficiency Pack" is a high-value, quick-hit solution. I will create a custom set of 10-15 macros that your team can use to resolve their most common (or most time-consuming) tickets in seconds.
What sets this project apart is my experience.
I'm not just a writer. I'm a senior-level operations expert with 10+ years in tech and 10+ years in journalism. I've managed global support teams (17+ agents, 2200+ cases/month) and personally written hundreds of macros in Zendesk to drive efficiency. I know what works because I've done it.
My process is simple and tailored to you:
• Basic Tier: I'll use your questionnaire answers to build your 10-macro pack.
• Standard Tier: We'll have a 30-min consultation call to find your biggest time-wasters.
• Premium Tier: You get 15 macros, the consultation, AND a "Macro Usage Guide" (SOP) for your team.
You'll get a "copy-and-paste" document with installation instructions. Let's stop the repetitive work, clear your backlog, and give your team the tools they need to be efficient.
My "Zendesk Efficiency Pack" is a high-value, quick-hit solution. I will create a custom set of 10-15 macros that your team can use to resolve their most common (or most time-consuming) tickets in seconds.
What sets this project apart is my experience.
I'm not just a writer. I'm a senior-level operations expert with 10+ years in tech and 10+ years in journalism. I've managed global support teams (17+ agents, 2200+ cases/month) and personally written hundreds of macros in Zendesk to drive efficiency. I know what works because I've done it.
My process is simple and tailored to you:
• Basic Tier: I'll use your questionnaire answers to build your 10-macro pack.
• Standard Tier: We'll have a 30-min consultation call to find your biggest time-wasters.
• Premium Tier: You get 15 macros, the consultation, AND a "Macro Usage Guide" (SOP) for your team.
You'll get a "copy-and-paste" document with installation instructions. Let's stop the repetitive work, clear your backlog, and give your team the tools they need to be efficient.
Purpose
BusinessIndustry
Business Services & Consulting, Cybersecurity, Ecommerce, Education, Events Planning, Financial Services, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 2 | 3 | 5 |
Scriptwriting | |||
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$75
Additional 5-Macro Pack
(+ 1 Day)
+$75
Done-for-You Installation
(+ 2 Days)
+$100
Detailed SOP for 1 Macro
(+ 1 Day)
+$100Frequently asked questions
About JJ
Trust & Safety Consultant | Policy & Process Development | Risk & Ops
San Francisco, United States - 3:16 pm local time
I solve T&S challenges by building scalable, data-driven systems. My services include:
• T&S System Building: Authoring your first T&S/Risk playbooks, policies, and knowledge bases from scratch.
• Crisis & Escalation Management: Building P0 incident response plans and managing regulatory/LEA escalations.
• Process Optimization: Auditing your ops (e.g., Zendesk) to reduce escalations (I've cut them by ~40%).
• Data-Driven Strategy: Building the custom SQL dashboards you need to guide executive strategy.
• My systems are proven to work. In my last role, I slashed per-unit costs by 64% and drove a 90% reduction in specific risk vectors.
I am an operator who builds, not just an analyst who reports. Let's talk.
Steps for completing your project
After purchasing the project, send requirements so JJ can start the project.
Delivery time starts when JJ receives requirements from you.
JJ works on your project following the steps below.
Revisions may occur after the delivery date.
Project Kick-off & Requirements Analysis
I will review your submitted requirements. For Standard/Premium tiers, I will immediately contact you via Upwork Messages to confirm a time for our 30-min consultation.
Workflow Strategy & Prioritization
Based on our analysis, I will identify the highest-impact areas for efficiency and map out the macro strategy for your team's specific use case.