You will get a custom-tailored customer service
Top Rated
Project details
With over 10 years of experience as a virtual assistant, I am well-versed in Zendesk Support and proficient in CRM software such as HubSpot and Salesforce. I also have expertise in e-commerce tools like Shopify and WooCommerce. If you require assistance with customer support and utilize a system other than the ones mentioned, please don't hesitate to reach out for further discussion.
I have a proven track record in quickly learning and adapting to various platforms. Some of the services I offer include:
• Customer Service Agent (Email)
• Order fulfillment and order tracking
• Responding to customers' inquiries
• Sending updates on orders to customers
• Managing returns and exchanges
• Managing tickets
• Product listing
I also accept long-term contracts, so feel free to contact me for further discussions or any questions. I look forward to contributing my extensive experience to the success of your business.
I have a proven track record in quickly learning and adapting to various platforms. Some of the services I offer include:
• Customer Service Agent (Email)
• Order fulfillment and order tracking
• Responding to customers' inquiries
• Sending updates on orders to customers
• Managing returns and exchanges
• Managing tickets
• Product listing
I also accept long-term contracts, so feel free to contact me for further discussions or any questions. I look forward to contributing my extensive experience to the success of your business.
Language
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$110
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 20 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
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NK
Nada K.
Sep 19, 2025
Customer Service Agent
Irine is a fantastic and hardworking individual and I look forward to working with her again.
LM
Liz M.
Sep 8, 2025
Website Product Research + Support
JM
James M.
Jul 6, 2025
Virtual Assistant For Growing E-commerce Brand
Dedicated and hardworking.
JM
James M.
Apr 27, 2025
Virtual Assistant For Growing E-commerce Brand
SH
Sini H.
Apr 1, 2025
Cold calling in Indonesia
About Irine
Customer Service Expert | Virtual Assistant | CRM & CMS Management
99%
Job Success
Bekasi, Indonesia - 9:05 pm local time
That’s where I come in.
I'm Irine, I’m a reliable and detail-oriented Virtual Assistant with hands-on experience supporting businesses through administrative support, e-commerce operations, data entry, and customer service. I help business owners stay organized, maintain accurate records, and ensure daily operations run smoothly so they can focus on growth.
I don’t just complete tasks, I make sure they’re done accurately, efficiently, and with clear communication.
What I Can Help You With
✅ Email & calendar management
✅ Data entry and document organization
✅ Customer support (email & chat)
✅ Order processing, invoicing, and tracking
✅ CRM & admin support
✅ E-commerce support (Shopify & Xero)
Relevant Experience
• Admin and customer support, order & shipment management, invoicing using Shopify and Xero
• E-commerce data entry and product uploads on Shopify
• Dropshipping operations, order coordination, and shipment tracking (US-based orders)
• Lead generation and data research using Excel
• Data entry and verification using Google Maps
Clients choose to work with me because I am highly organized and deadline-driven, have strong attention to detail, communicate clearly and professionally, learn new tools and processes quickly, and provide consistent, dependable remote support.
If you’re looking for a VA you can trust with your daily operations, let’s connect and discuss how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Irine can start the project.
Delivery time starts when Irine receives requirements from you.
Irine works on your project following the steps below.
Revisions may occur after the delivery date.
Receive materials from client
Materials include: complete information or knowledge base about the client's service/product, including customers' FAQ (if there's any), access to the client's method of customer support (email account/live chat platform/etc), SOP (if necessary).
Customer support
Handling customer inquiries via the channel(s) preferred by the client.