You will get Customer Service Virtual Assistant for Email and Chat Support
Top Rated
Top Rated
Project details
Are you aiming to create a better customer experience while keeping up with daily support demands? Look no further.
I specialize in customer service support tailored to your business needs, ensuring your customers receive timely, professional, and thoughtful responses across every communication channel.
I support online businesses by managing live chat and email communication, handling order and fulfillment follow-ups, processing refunds and returns, and resolving customer concerns before they escalate. Every interaction is handled with care, clarity, and attention to detail, so customers feel heard and supported.
My focus is on delivering consistent customer service that strengthens trust, improves retention, and protects your brand reputation. I adapt my approach to match your business tone and customer expectations, whether you need structured support or a more conversational style.
If you need a Customer Support Representative to manage response times and customer communication, connect with me today.
I specialize in customer service support tailored to your business needs, ensuring your customers receive timely, professional, and thoughtful responses across every communication channel.
I support online businesses by managing live chat and email communication, handling order and fulfillment follow-ups, processing refunds and returns, and resolving customer concerns before they escalate. Every interaction is handled with care, clarity, and attention to detail, so customers feel heard and supported.
My focus is on delivering consistent customer service that strengthens trust, improves retention, and protects your brand reputation. I adapt my approach to match your business tone and customer expectations, whether you need structured support or a more conversational style.
If you need a Customer Support Representative to manage response times and customer communication, connect with me today.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Media & Entertainment, Nonprofit, Real Estate, Software, Sports & Fitness, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$72
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 7 days |
Number of Hours of Work | 5 | 12 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
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VO
Vincent Omotade O.
Feb 21, 2025
Data Entry Specialist
She is fast, accurate and brilliant at what she does. Despite being late at night, she completed my task within a few hours. Highly Recommended!!!
About Oluwafunto
Executive Assistant | Administrative Support for Founders & CEOs
100%
Job Success
Lagos, Nigeria - 6:29 pm local time
You need an Executive Assistant who can think alongside you, act as your second brain, and take ownership of the work behind the scenes. That includes Executive Support, Administrative Support, Project Management, Task Coordination, Email Communication, Calendar Management, and Business Operations, ensuring every moving part stays organized without constant direction.
That's where I add value.
Recent results include:
→ Reduced a founder's inbox workload by 70% within the first month by creating email workflows, prioritizing high-value conversations, and handling routine communication independently.
→ Coordinated executive calendars across four time zones with zero missed meetings despite changing priorities.
→ Improved communication between internal teams and clients by creating communication workflows and tracking follow-ups.
→ Identified operational risks before they affected deadlines or client commitments.
→ Managed customer inquiries, escalations, and ongoing communication while maintaining a positive customer experience.
Here's how I can support your business as an Executive Assistant:
Executive Assistance & Administrative Support
- Executive support
- Email management
- Calendar management
- Meeting coordination
- Travel coordination
- Administrative support
- Research
- Document preparation
- Stakeholder communication
Task Coordination & Business Operations
- Project management
- Task coordination
- Business operations
- Deadline tracking
- SOP development
- Process documentation
- Workflow improvement
- Team communication
- Operational planning
Customer Support & Client Operations
- Customer communication
- Client onboarding
- Customer support
- Ticket management
- Escalation management
- Follow-up management
- Customer experience management
- Client operations support
CRM & Data Management
- CRM management
- ActiveCampaign management
- Data entry
- Database management
- Lead tracking
- Contact management
- Spreadsheet management
- Reporting
- Record management
- Data accuracy
I regularly work with:
Project & Task Management: ClickUp, Asana, Monday, Trello, Notion, Jira
Communication & Productivity: Google Workspace, Microsoft Office, Slack
CRM & Client Management: HubSpot, Salesforce, Zoho CRM, Pipedrive, ActiveCampaign
Customer Support: Zendesk, Help Scout, Gorgias
Operations & Data Management: Airtable, Excel, Google Sheets, Shopify
AI Tools: ChatGPT, Claude, Lindy
I learn new systems quickly and adapt to the tools your business already uses.
If you're looking for an Executive Assistant who takes ownership, keeps communication and projects moving, and helps your business operate more efficiently, click "Invite to Job" or send me a message. Let's discuss how I can support your business and give you more time to focus on growth.
Steps for completing your project
After purchasing the project, send requirements so Oluwafunto can start the project.
Delivery time starts when Oluwafunto receives requirements from you.
Oluwafunto works on your project following the steps below.
Revisions may occur after the delivery date.
Share business details and support guidelines
After purchasing, you’ll share product or service details, brand tone, support tools, and any existing customer service workflow so I can understand your business and brand voice.
Align on support process and escalation rules
We confirm refund and return handling, and how urgent issues should be resolved or escalated to you when needed.