You will get A Customer Success Function Built From the Ground Up
Project details
You're building Customer Success from scratch and want it built right the first time, not a deck full of options you still have to decide on.
I've done this twice, built LegalOn's CS function from zero as the first CS hire through Series D to E, and rebuilt Clearbrief's from the ground up when I joined, redesigning client segmentation, renewal pipeline infrastructure, and the playbook architecture that drove 161% net revenue retention. JD-trained, 14+ years in client-facing roles, certified through the CS Leadership Academy.
Before I build anything, I talk to your best customers and review your call recordings. I push back on what you think you know about your own accounts before I design a system around it. You leave with decisions made and a function that runs.
I've done this twice, built LegalOn's CS function from zero as the first CS hire through Series D to E, and rebuilt Clearbrief's from the ground up when I joined, redesigning client segmentation, renewal pipeline infrastructure, and the playbook architecture that drove 161% net revenue retention. JD-trained, 14+ years in client-facing roles, certified through the CS Leadership Academy.
Before I build anything, I talk to your best customers and review your call recordings. I push back on what you think you know about your own accounts before I design a system around it. You leave with decisions made and a function that runs.
Project Type
OtherWhat's included
| Service Tiers |
Starter
$8,000
|
Standard
$16,000
|
Advanced
$20,000
|
|---|---|---|---|
| Delivery Time | 30 days | 60 days | 70 days |
Number of Revisions | 0 | 0 | 0 |
Optional add-ons
You can add these on the next page.
Playbook documentation
(+ 10 Days)
+$5,000About Camille
Fractional CS leadership and retention strategy for AI-native SaaS
San Francisco, United States - 4:09 pm local time
Steps for completing your project
After purchasing the project, send requirements so Camille can start the project.
Delivery time starts when Camille receives requirements from you.
Camille works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff and Scope Alignment
We align on your team structure, existing tools, customer data, and what success looks like at the end of the engagement. I'll identify the key stakeholders I need access to and the call recordings and account data I'll be reviewing.
Customer Discovery and Build
I talk to your best customers, review call recordings, and dig into your account data while building simultaneously. What I learn shapes what I build in real time rather than feeding into a separate phase.