Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get a Customer Support Agent

Mmesoma B.Status: Offline
Mmesoma B. Mmesoma B.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Mmesoma, priced and ready to go.
Mmesoma B.Status: Offline
Mmesoma B. Mmesoma B.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Mmesoma, priced and ready to go.

Project details

I'm an enthusiastic and proactive individual who has 3+years in the Customer Service field. I consider myself organized and always open to feedback. I will provide your business with phone, email, ticket and live chat support.

I'm tech-savvy and well versed in the use of modern software like Zendesk, ZohoCRM, HubSpot, Microsoft apps, and Google Applications. I make sure to spend time understanding your company, the values and the big picture to ensure I produce high-quality work.
Purpose
Business
Industry
Beauty & Cosmetics, Business Services & Consulting, Education, Fashion & Apparel, Marketing & Advertising, Media & Entertainment, Nonprofit, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$50
Standard
$100
Advanced
$200
Delivery Time 1 day 2 days 3 days
Number of Hours of Work
82030
Scriptwriting
-
-
-
Summary Report
-
Social Media Replies
Email Support
Live Chat Support

Frequently asked questions

4.8
15 reviews
93% Complete
(14)
1% Complete
(0)
1% Complete
(0)
7% Complete
(1)
1% Complete
(0)

JO

Joshua O.
1.85
Jun 12, 2024
Virtual Assistant- Fitness Brand I had a very disappointing experience with this freelancer. She abruptly stopped submitting work without any prior notice and failed to communicate her intention to discontinue the contract. This lack of professionalism left our company in a vulnerable situation. We advise others to be cautious when considering hiring her.

BM

Brooke M.
5.00
Mar 20, 2024
Looking for a rockstar Virtual Assistant for an exciting position with a growing company. Mmesoma is fantastic! She is an excellent communicator, gets things done on time, can figure things out, and overall, a pleasure to work with. I highly recommend her!

KW

Krystal W.
5.00
Jan 15, 2024
Virtual Assistant / Data Entry Specialist for Travel Agency She did a great job!

BR

Bri R.
4.80
Jul 19, 2023
Virtual assistant for day-to-day business operations Mmesoma was very diligent and easy to communicate with.

YW

Yichuan W.
5.00
Apr 26, 2023
Managerial response to online review task C-3 Excellent work!!!
Mmesoma B.Status: Offline

About Mmesoma

Mmesoma B.Status: Offline
Customer Support Specialist
100% Job Success
4.8  (15 reviews)
Port Harcourt, Nigeria - 6:38 pm local time
Let's talk about your CUSTOMERS first! Your business thrives on happy customers, and that's where I come in. I’m all about turning every customer interaction into an opportunity for trust and loyalty.

I'm Mmesoma, a dedicated Customer Support Manager and Virtual Assistant with 5 years of active experience in customer support, inventory management, and e-commerce operations. I specialize in providing seamless customer experiences, managing logistics, and optimizing workflows for online businesses.

What I Can Do for You:
✅ Customer Service Excellence – Live chat, chatbots, email management, and social media support (Facebook, IG, TikTok)
✅ E-Commerce Support – Amazon & Shopify customer service (order management, refunds, inventory, replacements, return/exchange)
✅ Inventory & Shipping Management – Experienced with ShipStation, and Shippo for order fulfillment and logistics
✅ Project & Calendar Management – Keeping everything organized and running smoothly
✅ Reports & Tracking – Weekly reports, SOP creation, and tracker updates
✅ Automation & CRM Management – Proficient in Gorgias, Salesforce, Asana, Zendesk, Freshdesk, ClickUp, Trello, and more

With a strong background in e-commerce, customer satisfaction, and logistics, I’m here to help your business run smoothly and keep customers satisfied.

📩 Let’s connect! Message me to discuss how I can support your business.

Steps for completing your project

After purchasing the project, send requirements so Mmesoma can start the project.

Delivery time starts when Mmesoma receives requirements from you.

Mmesoma works on your project following the steps below.

Revisions may occur after the delivery date.

Seeing the project

A client sees/likes the project and sends requirements.

Complete the project

Using the client's requirements to complete the project.

Review the work, release payment, and leave feedback to Mmesoma.