You will get a Customer Support Agent Training
Project details
My Customer Support Training Program stands apart through its highly customizable and results-driven approach. Unlike generic programs, I meticulously tailor content to your or your team's specific skill levels and your business's unique challenges, whether it's mastering e-commerce support or advanced escalation handling. My focus is on practical, actionable skills that lead to measurable improvements in customer satisfaction and team efficiency, ensuring a tangible return on your investment.
Purpose
PersonalIndustry
Ecommerce, Fashion & ApparelLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 0 | 0 | 0 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
About Marija
German & English Customer Support | E-commerce | Chat, Email & Tickets
Bitola, North Macedonia - 10:59 am local time
I studied German Language & Literature, and I’m fluent in both German and English - written and spoken. I’ve worked as both a customer service agent, trainer and manager, so I’ve learned a lot about what reliable support looks like and how to help others deliver it too.
💬 Languages: German & English - near-native fluency
🛠️ Tools I use/have used confidently: Gorgias, Intercom, HelpScout, Trengo, Shopify, Slack, Google Docs/Sheets/Drive
📦 Also experienced in: Supply chain & client success – giving me a full view of how great support impacts the whole business
💡 Calm under pressure, solution-focused, and always kind
I care about making people feel heard - not just solving tickets. Whether it’s answering a quick question or handling a tough issue, I bring empathy, clarity, and a professional voice that represents your brand with care.
If you’re looking for someone who’s organized, proactive, and genuinely passionate about customer support - I’d love to be part of your team.
Steps for completing your project
After purchasing the project, send requirements so Marija can start the project.
Delivery time starts when Marija receives requirements from you.
Marija works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Needs Assessment
Initial consultation to understand your specific goals, current challenges, and the information provided regarding your team's skill level, desired improvement areas, and tool familiarity.
Custom Program Design
Development of a tailored training curriculum based on the needs assessment, incorporating relevant modules and exercises. Selection and preparation of training materials, including presentations, handouts, and practical scenarios.