You will get A Customer Support Expert & Virtual Assistant (Phone, Chat, Shopify)
Project details
Do you need a Virtual Assistant who can actually pick up the phone and close deals?
I am a Certified Call Center Specialist (CVS Health) and E-commerce Support Expert who helps Shopify store owners and businesses manage their entire front desk.
Why hire me for your Store or Business?
Proven experience managing up to 80 calls per day while maintaining a 100% Customer Satisfaction (CSAT) score.
I can handle order tracking, refunds, exchanges, and product questions directly inside your dashboard.
I hold a certification from Georgia Tech in "Speaking English Professionally", ensuring your customers always hear a professional, clear, and empathetic voice.
Beyond support, I handle admin tasks, calendar scheduling, and CRM management (Zendesk, Zoho).
Services Included:
Inbound/Outbound Calls: Professional greeting, de-escalation, and appointment setting.
Live Chat & Email: Fast response times using AI-enhanced drafting for speed.
E-commerce Admin: Processing Shopify orders and managing returns.
CRM Management: Logging every interaction in Zendesk, Zoho, or your preferred tool.
I am a Certified Call Center Specialist (CVS Health) and E-commerce Support Expert who helps Shopify store owners and businesses manage their entire front desk.
Why hire me for your Store or Business?
Proven experience managing up to 80 calls per day while maintaining a 100% Customer Satisfaction (CSAT) score.
I can handle order tracking, refunds, exchanges, and product questions directly inside your dashboard.
I hold a certification from Georgia Tech in "Speaking English Professionally", ensuring your customers always hear a professional, clear, and empathetic voice.
Beyond support, I handle admin tasks, calendar scheduling, and CRM management (Zendesk, Zoho).
Services Included:
Inbound/Outbound Calls: Professional greeting, de-escalation, and appointment setting.
Live Chat & Email: Fast response times using AI-enhanced drafting for speed.
E-commerce Admin: Processing Shopify orders and managing returns.
CRM Management: Logging every interaction in Zendesk, Zoho, or your preferred tool.
Language
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$180
|
Advanced
$380
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 15 | 30 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20About Hasher
Customer Service | Expert in Email, Chat, Call | Shopify | VA Expert
Shekhupura, Pakistan - 8:56 pm local time
I don't just respond to queries; I provide comprehensive solutions that build loyalty and protect your brand's reputation.
My core expertise includes:
Multi-Channel Support: Providing seamless customer experiences via Email, Live Chat, and Phone Support.
E-Commerce & Order Management: Proficient in Order Fulfillment, Tracking, and Refund Processing on platforms like Shopify.
Technical & Tools Proficiency: Highly skilled in using Zendesk, Freshdesk, CRM systems, and Microsoft Office for efficient Data Entry and support management.
Problem Resolution: Adept at de-escalating conflicts, solving problems critically, and turning challenging situations into positive outcomes.
I am a self-motivated professional passionate about leveraging my extensive experience to help your business scale efficiently without compromising on service quality.
Let's connect to discuss how I can contribute to your team's success.
Steps for completing your project
After purchasing the project, send requirements so Hasher can start the project.
Delivery time starts when Hasher receives requirements from you.
Hasher works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Access
I will log in to your Phone System (e.g., RingCentral, Aircall) and Helpdesk (Shopify/Zendesk). I will review your scripts and brand guidelines.
Live Support & Order Management
I go live! I will handle incoming calls, answer chats, and process orders/refunds in your store backend simultaneously.