You will get a customer support for all channels: calls, email, chat & ticketing.
Project details
I provide professional, omnichannel customer support and inbox management designed to keep your customers happy and your operations running smoothly. Whether you need high-volume inbound call handling, outbound dialer support, live chat responsiveness, or organized email ticketing, I am ready to step in.
What I bring to your team:
• Omnichannel Coverage: Seamless management of email, live chat, and voice channels.
• Quality and Empathy: High-quality communication that protects your brand’s reputation.
• Escalation Resolution: Expertly managing complex customer complaints and technical issues.
• System Familiarity: Ready to plug into helpdesk tools like Zendesk, Jira, or your custom CRM/dialer platforms.
Choose the weekly hour block package that fits your current volume, and let's streamline your customer experience today!
What I bring to your team:
• Omnichannel Coverage: Seamless management of email, live chat, and voice channels.
• Quality and Empathy: High-quality communication that protects your brand’s reputation.
• Escalation Resolution: Expertly managing complex customer complaints and technical issues.
• System Familiarity: Ready to plug into helpdesk tools like Zendesk, Jira, or your custom CRM/dialer platforms.
Choose the weekly hour block package that fits your current volume, and let's streamline your customer experience today!
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$135
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 14 days |
Number of Hours of Work | 5 | 15 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7
Scriptwriting
(+ 1 Day)
+$40
Summary Report
(+ 1 Day)
+$40About Eliza
Virtual Assistant | Social Media Management & Admin Support
Batangas, Philippines - 10:10 pm local time
As a dedicated virtual assistant with a background in customer support and administrative workflows, I help busy executives and business owners reclaim their time so they can focus on scaling their business. I specialize in handling the essential, day-to-day operations with high attention to detail and zero supervision required.
Here is how I can support your business:
Administrative Support & Data Management: Efficient email and calendar management, data entry, agenda scheduling, and maintaining clean databases using Google Workspace, Microsoft 365, and Slack.
Lead Generation & Prospect Research: Building high-quality B2B contact lists, data mining, and pipeline tracking to fuel your sales team.
Customer Experience (CX) & Support: Managing live chat, email ticketing, and customer engagement using tools like Zendesk, Jira, and CRM platforms to maintain high customer satisfaction.
Social Media Management: Content scheduling, community engagement, and basic graphic design using Canva to keep your brand active and professional.
With a background in psychology and professional customer service experience, I bring a unique combination of strong communication, empathy, and organizational skills to every project. I am highly adaptable, accountable for outcomes, and ready to hit the ground running.
Click the "Message" or "Invite to Job" button above, and let's discuss how I can take the operational weight off your shoulders!
Steps for completing your project
After purchasing the project, send requirements so Eliza can start the project.
Delivery time starts when Eliza receives requirements from you.
Eliza works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
We will review your support guidelines, brand voice, and FAQs. You will grant access to your helpdesk systems (Zendesk, email, or dialer) so I can seamlessly integrate with your workflow.