You will get a customer support or customer success audit with an action plan.
Project details
This project is designed for businesses that need more clarity, consistency, and structure in the customer journey. With 4+ years of Customer Success experience, I combine customer-facing and operational analysis to identify where friction appears, prioritize what matters most, and translate findings into practical next steps your team can actually use.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$149
|
Standard
$279
|
Advanced
$449
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 3 | 6 | 9 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$45
Social Media Replies
(+ 1 Day)
+$29
Email Support
(+ 2 Days)
+$59About Ellen
Customer Success & Support Specialist | Operations | Translation
Uberlandia, Brazil - 9:28 am local time
My background is in Customer Success, Customer Experience, and Operations, with experience managing recurring client relationships, improving retention, organizing workflows, and building more structured service processes. I work especially well with businesses that need to reduce chaos, improve consistency, and create a better experience for both customers and internal teams.
I have managed 400+ recurring client accounts, supported retention-focused initiatives, helped convert one-time customers into recurring clients, and created onboarding and process materials to improve team execution. My experience also includes CRM organization, KPI tracking, workflow coordination, quality monitoring, and communication across different stages of the customer journey. I bring both analytical and practical thinking to each project, with a focus on clarity, structure, and realistic next steps.
Alongside my operations and customer-facing work, I also support clients with writing, translation, proofreading, and language refinement. I am fluent in English, Portuguese, and Spanish, and I help turn drafts, source material, and ideas into polished, natural, and trustworthy content. This is a strong fit for clients who need accurate translation, careful editing, and professional writing with close attention to tone and readability.
My academic background in Law and Business Administration strengthened my research, critical reading, and professional writing skills, which complement both sides of my work.
If you are looking for support with customer journey audits, onboarding and support process improvement, retention structure, SOP recommendations, or multilingual language services, I would be glad to help.
Steps for completing your project
After purchasing the project, send requirements so Ellen can start the project.
Delivery time starts when Ellen receives requirements from you.
Ellen works on your project following the steps below.
Revisions may occur after the delivery date.
Deliverable Review
I present the completed findings and recommendations for your review. You may request revisions or clarification so the final deliverable is fully aligned with your priorities and business context.