You will get a Customer Support Specialist
Project details
You will get a personalized approach, expertise and innovative solutions with exceptional results. I offer tailored administrative assistance, anticipating and resolving issues while communicating clearly. My project catalogue showcases these strengths, giving in details how I deliver exquisite results and make meaningful impacts on clients.
What's included
| Service Tiers |
Starter
$50
|
Standard
$70
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Hours of Work | 3 | 5 | 7 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20About Amarachi Promise
Virtual Assistant || E-Commerce Operations||Customer Experience Expert
Owerri, Nigeria - 9:43 pm local time
I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business.
I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction.
I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency.
Projects & Achievements:
1. Managed Appointment Scheduling for a Corporate Firm: Organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%.
2. E-commerce Virtual Assistance for a Growing Shopify Store: Assisted with product listings, order fulfilment, and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months.
3. Customer Support for an Online Retailer: Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%.
My Expertise Includes:
✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive.
✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.
✅- E-commerce Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly.
✅- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations.
✅- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth.
✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule.
My Key Skills and Proficiencies:
- Customer Support: Phone, email, and chat support to enhance customer relationships.
- Appointment Scheduling: Streamlining booking processes and calendar management.
- Data Entry: Accurate and detailed input of important information.
- Project Coordination: Ensuring timely execution and monitoring of project tasks.
- E-commerce Assistance: Handling product listings, inventory, and orders.
- Administrative Support: Ensuring smooth daily operations through organization and time management.
- Why Choose Me?
- I am committed to providing the highest level of support for your business. Here’s what sets me apart:
- Proven Track Record: With over 4 years of experience, I have a strong understanding of e-commerce operations, customer service, and virtual assistance.
- 100% Client Satisfaction: I take pride in delivering top-quality work, ensuring that all tasks are completed accurately, on time, and to your satisfaction.
- Flexible and Reliable: I am adaptable, always ready to take on new challenges and capable of working in dynamic and fast-paced environments.
- Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way.
- Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.
- Certifications:
- Certified E-commerce Virtual Assistant
- Certified Customer Service Professional
- Google Workspace Proficiency Tools I Use:
- Project Management: ClickUp, Asana, Monday.com, Trello. - Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar).
- Appointment Scheduling: Calendly. - Customer Support: Zendesk, Fresh-desk, Tawk.to, and similar platforms.
- E-commerce Platforms: Shopify, WooCommerce, and other e-commerce tools.
- If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help.
Let’s discuss how I can contribute to your business success.
Hire me today, and let’s get started.
Steps for completing your project
After purchasing the project, send requirements so Amarachi Promise can start the project.
Delivery time starts when Amarachi Promise receives requirements from you.
Amarachi Promise works on your project following the steps below.
Revisions may occur after the delivery date.
Project Kickoff
>Receive project details and requirements from client. >Clarify any concerns. >Confirm project scope, time-frame and expectations.