You will get a Customer Support Specialist | Email, Chat or Ticket Support Specialist
Project details
Freshdesk support to help businesses deliver fast, accurate, and customer-focused service. If you need help managing daily ticket queues, responding to customer inquiries, resolving complaints, handling escalations, or providing email support, I can help keep your support operations running smoothly.
Services include ticket management, email support, order and account assistance, customer follow-ups, complaint resolution, CRM updates, and help desk administration. I work with eCommerce stores, SaaS companies, startups, and online businesses that need reliable customer support.
My goal is to improve response times, maintain customer satisfaction, and ensure every customer interaction reflects your brand professionally.
Services include ticket management, email support, order and account assistance, customer follow-ups, complaint resolution, CRM updates, and help desk administration. I work with eCommerce stores, SaaS companies, startups, and online businesses that need reliable customer support.
My goal is to improve response times, maintain customer satisfaction, and ensure every customer interaction reflects your brand professionally.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$25
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 2 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
About Staff
Customer Support Specialist | Live Chat & Email Support | Zendesk
Falmouth, Jamaica - 9:02 pm local time
I help businesses provide outstanding customer experiences while keeping daily operations organized and running smoothly. Whether it's managing customer inquiries, handling CRM systems, resolving issues, or providing administrative support, I bring professionalism, reliability, and attention to detail to every task.
Customer Support Expertise:
✔ Email, Chat & Phone Support
✔ Customer Issue Resolution
✔ Customer Retention & Relationship Management
✔ Order Processing & Account Management
✔ Escalation Handling
✔ Quality Assurance & Process Improvement
✔ Customer Follow-Up & Documentation
Virtual Assistant & Administrative Support:
✔ Inbox & Calendar Management
✔ Data Entry & Record Management
✔ Administrative Support
✔ CRM Management
✔ Team Training & Onboarding
✔ Process Documentation
✔ Operational Support
CRM & Business Tools:
✔ Zendesk
✔ Freshdesk
✔ Salesforce
✔ HubSpot
✔ Gorgias
✔ Slack
✔ Google Workspace
✔ Microsoft Office Suite
✔ Zoom
✔ Microsoft Teams
Career Highlights:
🌟 10+ years of customer service experience
💯 Maintained a 100% QA score
🚀 Helped develop and implement a new customer service system
👥 Trained an entire customer service department during a successful system rollout
🏆 Experienced supporting customers across multiple industries and communication channels
Why clients work with me:
✔ Strong communication skills
✔ Reliable and self-motivated
✔ Quick learner who adapts easily to new tools and systems
✔ Detail-oriented and organized
✔ Committed to providing excellent customer experiences
My goal is simple: to help businesses deliver exceptional customer support while staying organized, efficient, and focused on growth.
Let's discuss how I can support your customers and your business.
Steps for completing your project
After purchasing the project, send requirements so Staff can start the project.
Delivery time starts when Staff receives requirements from you.
Staff works on your project following the steps below.
Revisions may occur after the delivery date.
Review Access & Support Setup
I review your Freshdesk/Zendesk access, support guidelines, templates, and workflow to fully understand your system.
Begin Ticket Management
I start handling customer tickets, replying to inquiries, organizing cases, updating statuses, and prioritizing requests.