You will get a Customer Support Strategy and Systems Implementation
Project details
I help eCommerce businesses create, maintain and optimize their customer support procedures. By use of the customer success business methodology, I employ a proactive approach to create a customer success framework that ensures your customers receive their highest level of success with your product or service. This model ensures a higher customer satisfaction rate which typically means they have a better experience interacting with the brand.
I will help you to create your customer support strategy with a proactive approach ensuring that your customers have a high satisfaction score. I have helped many businesses in the past to improve their support by implementing systems and processes.
With over 11 years of experience in customer-facing roles, I have served in many roles that have helped to garner rich experience and knowledge in customer support solutions and processes.
I am the creator of a Customer Support Strategy that has helped many small businesses create or improve their support process, leading them to have:
A higher standard support structure,
Improved customer experience and online ratings
Efficient hiring and employee management
Defined SOPs and KPIs
I will help you to create your customer support strategy with a proactive approach ensuring that your customers have a high satisfaction score. I have helped many businesses in the past to improve their support by implementing systems and processes.
With over 11 years of experience in customer-facing roles, I have served in many roles that have helped to garner rich experience and knowledge in customer support solutions and processes.
I am the creator of a Customer Support Strategy that has helped many small businesses create or improve their support process, leading them to have:
A higher standard support structure,
Improved customer experience and online ratings
Efficient hiring and employee management
Defined SOPs and KPIs
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Retail & Wholesale, Software, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$1,000
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 8 days | 14 days | 25 days |
Number of Hours of Work | 20 | 40 | 70 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Record training videos to teach Virtual Team (10 videos)
(+ 2 Days)
+$100About Amiri
Expert Customer Support and Success Manager
Portmore, Jamaica - 8:44 am local time
I help businesses create, improve and maintain their customer support processes. With over 11 years in the Customer Service industry, I have created a Customer Support Strategy that has helped many small businesses create or improve their support process, leading them to have:
A higher standard support structure,
Improved customer experience and online ratings
Efficient hiring and employee management
Defined SOPs and KPIs
I’ll be happy to provide the following services:
✅ Customer Support and Success
●Consultations and Process Audit
●Customer Support Manager
●Customer Success Manager
●Customer Support and Satisfaction Audit
●Customer Support (Chat or Email)
✅ Virtual Assistance
●System Implementation and Consult
●Shopify store management, order fulfilment and updates
●Research
●Data Entry
●Proofreading
●Ebook content and design
✅ Blogs and Website
●Web design
●Website updates(Shopify, WordPress, Wix, Squarespace)
About me
I have over 11 years in the customer support industry and have worked with company giants such as Amazon, At&T and DirecTV. I have also worked with many small businesses that operate online or brick and mortar. In each role, I ensured full customer satisfaction.
I have servced in the capacity of Customer Service Manager, Team lead, Coach, Tech Support, Point of Contact/SME, Chat, Email and Phone Support.
I have authored the self-help work Value Systems for the Intentional Woman, a productivity and accountability daily planner that help individuals achieve the most out of their day and live a purposeful life that they love.
Please take a look at my portfolio and view my past work reviews. Interested in moving forward? Check out my project catalogue or if you have any questions, please reach out and I’ll be happy to advise.
Steps for completing your project
After purchasing the project, send requirements so Amiri can start the project.
Delivery time starts when Amiri receives requirements from you.
Amiri works on your project following the steps below.
Revisions may occur after the delivery date.
Consulting
We will schedule various sessions based on the selected option to complete the project.