You will get a customer support that build trust, shows empathy, keeps customers loyal.
Project details
Get a support system that responds fast, listens carefully, and resolves issues with empathy and clarity. Customers feel valued instead of ignored, which builds trust and confidence in the brand. This leads to fewer complaints, lower churn, and stronger long-term loyalty. Support conversations turn into positive experiences that protect revenue and encourage repeat purchases. The result is smoother operations, happier customers, and a brand reputation that stands out for reliability and care.
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Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 3 days |
Number of Hours of Work | 20 | 10 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Email Support
(+ 1 Day)
+$50
Live Chat Support
(+ 1 Day)
+$20
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PD
Paula D.
Oct 3, 2025
Meditation/visualization Experiment Participant
About Marian
Shopify Customer Support | Zendesk, Gorgias & CRM Automation
Port Harcourt, Nigeria - 8:51 am local time
Need a Customer Support Specialist who can manage customer inquiries, resolve issues efficiently, and create a positive customer experience that keeps buyers coming back?
I help ecommerce brands, startups, and service-based businesses deliver exceptional customer support while keeping operations organized behind the scenes. From order inquiries and refunds to ticket management, order tracking, and CRM automation, I ensure every interaction is handled efficiently, accurately, and professionally through email support and online chat support.
What I Help Businesses Achieve
✔️ Faster response time
✔️ Reduced ticket backlog
✔️ Improved customer satisfaction
✔️ Better customer retention
✔️ Organized support workflows
✔️ Streamlined customer service operations
How I Can Support Your Business
✔️ Shopify Customer Support
* Order tracking and status updates
* Refunds, returns, and exchanges
* Subscription management
* Order modifications and cancellations
* Customer complaint resolution
✔️ Email Support & Online Chat Support
* Customer inquiries and follow-ups
* Inbox management
* Online chat assistance
* Ticket prioritization and escalation
* Professional customer communication
✔️ Help Desk & Customer Service Operations
* Zendesk ticket management
* Gorgias support management
* Freshdesk administration
* HubSpot customer support
* Knowledge base organization
* Support workflow improvement
✔️ CRM Automation & Workflow Systems
* Zapier automation
* Mondaycom project management
* Makecom workflows
* Airtable database management
* GoHighLevel automation
* Customer onboarding systems
* Process optimization to reduce repetitive tasks
Tools & Platforms
Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Airtable | Zapier | Makecom | GoHighLevel | Notion | Mondaycom | Asana | Stripe | Recharge | Skio | ShipBob | Slack
Why Clients Work With Me
✓ Strong written and verbal English communication skills
✓ Customer-first approach focused on customer satisfaction
✓ Detail-oriented and highly organized
✓ Ability to manage high ticket volumes efficiently
✓ Reliable, proactive, and deadline-driven
✓ Quick learner who adapts easily to new systems
✓ Professional, friendly, and solution-focused
My goal is simple: help you provide outstanding customer experiences while keeping your support operations efficient, organized, and scalable.
If you're looking for a dependable Shopify Customer Support Specialist who can support your customers, improve workflows, and contribute to your business growth, send me a message. I'd love to discuss how I can help.
Regards,
Marian.
Steps for completing your project
After purchasing the project, send requirements so Marian can start the project.
Delivery time starts when Marian receives requirements from you.
Marian works on your project following the steps below.
Revisions may occur after the delivery date.
Book a delivery call