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You will get A Customized Standard Operating Procedure (SOP) Document
Top Rated
Top Rated
Project details
Boost your small business with tailored Standard Operating Procedures (SOPs). Our service ensures consistency, efficiency, and compliance through clear, detailed, and easy-to-follow procedures.
We start by understanding your processes through consultations and collaboration with your key personnel. Our expert writers craft SOPs that cover every essential aspect of your operations, incorporating best practices and your specific needs.
We also integrate SOPs with project management tools like ClickUp, Monday, and Asana for seamless implementation. Our service includes drafting, reviewing, testing, and training, ensuring practical and effective SOPs.
Empower your business with well-documented procedures to enhance productivity, reduce errors, and facilitate training. Streamline your operations with professional SOP creation. Contact us today!
We start by understanding your processes through consultations and collaboration with your key personnel. Our expert writers craft SOPs that cover every essential aspect of your operations, incorporating best practices and your specific needs.
We also integrate SOPs with project management tools like ClickUp, Monday, and Asana for seamless implementation. Our service includes drafting, reviewing, testing, and training, ensuring practical and effective SOPs.
Empower your business with well-documented procedures to enhance productivity, reduce errors, and facilitate training. Streamline your operations with professional SOP creation. Contact us today!
Project Type
Data Entry, Project Management, Virtual Assistance, OtherWhat's included
| Service Tiers |
Starter
$75
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 14 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $75
Additional Revision
+$15
Custom SOP Database
(+ 3 Days)
+$250Frequently asked questions
10 reviews
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JH
Joy H.
May 21, 2026
Email Marketing for Small Nursing Niche Community
Ebony has been amazing to work with. She owned the outcome for multiple launches within my community membership, established SOP documentation for key processes, and set up my company's project management space in Notion. I highly recommend her for anyone looking to set up systems, processes, or automations that streamline business workflows.
JH
Joy H.
Mar 11, 2025
Online Business Manager for a niche nursing website
Ebony gets things done. I hired her in both a coaching capacity, and to setup and integrate my community platform with my email client. I would recommend her to manage business operations, including email writing, sales copy, and setting up automations. Her work on these tasks was excellent.
LN
Leandra N.
Aug 30, 2024
Create a landing page
It has been great working with Ebony. She is attentive, knowlegeable and pays attention to detail. I appreciate her proactive approach and focus on continous learning in support of her expertise. I am looking forward to working with her again!
VM
Vanden-Pilar M.
Jul 1, 2023
Stepped in to help me out of a bind. Works fast and with attention to detail.
KG
Kayla G.
Mar 15, 2023
Redesign "Keys to Success"
Professional, Nice, Great Communication, Responded Quickly, Prompt
About Ebony
Business Operations Consultant | Systems Integration & Tech Setup
100%
Job Success
Columbus, United States - 8:14 pm local time
◾ 100% Job Success
◾ 20+ Jobs Done Successfully
◾ 400+ Billable Hours via Upwork
◾ Bachelor's in Business Management, MBA & MS in Human Resources
◾ 10+ Years Experience in Business Operations, Tech Integrations, and Systems and Process Optimization
I’m a tech-savvy, business operations manager who thrives on structure and operational efficiency. I’m passionate about two things: 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 & 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗘𝗦.
Overworked and undersystemized SMBs come to me when they want to optimize their online business for scale with clear business systems, processes, and workflows.
After working as a health IT interface developer, I became a full-time business operations consultant specializing in system integrations, tech migrations, and workflow automation for online businesses.
I have a proven track record of delivering exceptional results with 10+ years of experience optimizing various service-based businesses, including talent acquisition agencies, therapy practices, law firms, executive coaching businesses, marketing agencies, and specialty retail stores with a strong service component.
A few results I’ve helped clients achieve:
✔ Reclaimed 15+ hours per week after optimized systems and delegation
✔ Reduced client onboarding time from 5 days to 1 day using automation
✔ Increased project completion rates by 43% after SOP documentation
✔ Scaled revenue by 36% in under 9 months
✔ Boosted productivity by streamlining tech systems and eliminating redundancies
✔ Strengthened team performance with clear job roles, functions, and accountability
✔ Delivered a consistent, elevated client experience that reflects their brand’s excellence
𝗪𝗛𝗔𝗧 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗔𝗥𝗘 𝗦𝗔𝗬𝗜𝗡𝗚:
⭐️⭐️⭐️⭐️⭐️
"Ebony has been amazing to work with. She owned the outcome for multiple launches within my community membership, established SOP documentation for key processes, and set up my company's project management space in Notion. I highly recommend her for anyone looking to set up systems, processes, or automations that streamline business workflows." — 𝗝𝗼𝘆 𝗛., 𝗡𝘂𝗿𝘀𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗙𝗼𝘂𝗻𝗱𝗲𝗿
⭐️⭐️⭐️⭐️⭐️
"Working with Ebony has been a game-changer for me! She helped me gain the clarity I needed to develop a strong strategy for my online business curriculum. From optimizing my offers to developing my marketing system, she’s been instrumental every step of the way. She’s not only creative and strategic, but also incredibly patient and encouraging throughout the entire process. I felt supported and inspired to bring my vision to life." — 𝗧𝗮𝗻𝗱𝗲𝗹𝘆𝗻 𝗪., 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗖𝗼𝗮𝗰𝗵
⭐️⭐️⭐️⭐️⭐️
“Ebony was an absolute joy to work with! Her professionalism, her content knowledge and expertise, and her customer service were all top-notch. Would definitely work with her again!" — 𝗗𝗶𝗼𝗻𝗱𝗿𝗮𝘆𝗮 𝗧., 𝗢𝗻𝗹𝗶𝗻𝗲 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗙𝗼𝘂𝗻𝗱𝗲𝗿
𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗗𝗢:
→ 𝗔𝘂𝗱𝗶𝘁 – Uncover profit leaks, broken workflows, and operational inefficiencies
→ 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 – Make your CRM, scheduling, email, PM, and invoicing talk
→ 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 – Client onboarding, delivery, follow-up (nothing falls through cracks)
→ 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 – SOPs + training so your team stops asking you the same questions
No matter the project, my goal is to optimize your business so you can streamline your operations, eliminate revenue gaps, and maximize your profits.
When my clients win, I win.
𝗧𝗘𝗖𝗛 𝗜 𝗦𝗣𝗘𝗔𝗞 𝗙𝗟𝗨𝗘𝗡𝗧𝗟𝗬:
► 𝗘𝗺𝗮𝗶𝗹 𝗦𝗲𝘁𝘂𝗽 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: ConvertKit, MailChimp, Flodesk, ActiveCampaign, etc.
► 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝘂𝗿𝘀𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗲𝘁𝘂𝗽: Teachable, Kajabi, Thinkific, LearnDash, ThriveAcademy
► 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: Notion, Trello, Asana, Coda, ClickUp, Monday
► 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗦𝗲𝘁𝘂𝗽 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: WebinarJam, WebinarKit, Demio
► 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 & 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗦𝗲𝘁𝘂𝗽: Circle.so, MightyNetworks, Skool, GoBrunch
► 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀: Keap, HighLevel (+ white labels i.e., FG Funnels, Ivory), Dubsado, Hubspot
► 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻/𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴: Slack, Calendly, Acuity, Zoom
► 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Zapier, Make (formerly Integromat)
► And More System or Marketing Automation & Integration (available upon request)
I understand compliance, confidentiality, and client-facing professionalism. 𝗧𝗼 𝗴𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱, 𝗰𝗹𝗶𝗰𝗸 '𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯' 𝗼𝗿 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝗰𝗮𝗹𝗹 𝗳𝗼𝗿 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺 𝗾𝘂𝗼𝘁𝗲.
Steps for completing your project
After purchasing the project, send requirements so Ebony can start the project.
Delivery time starts when Ebony receives requirements from you.
Ebony works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Information
Gather information about your process or workflow via consultation with key personnel, review existing documentation, and/or observe the process(es) in action to get a practical understanding of how it as performed.
Draft the SOPs
Write detailed, step-by-step instructions for each process. Use clear, concise language and include visuals (diagrams, flowcharts) where necessary. Clearly define roles and responsibilities for each step of the process.