You will get a dependable virtual assistant for scheduling, inbox & orders
Project details
What sets me apart is that I've actually done this work inside real home service and e-commerce businesses — not just studied it. I've managed live scheduling and technician dispatch for a garage door repair company using Workiz, run inbox and CRM operations for a Sydney-based pool resurfacing business across a 3-hour time difference, and kept order processing accurate for an e-commerce brand on Shopify and Check Out Champ.
Before any of that, I spent 6+ years in corporate customer service at JPMorgan Chase, where I was promoted from Support Specialist to Team Lead — managing escalations, coaching agents, and holding strict quality and compliance standards on every interaction. That background means I don't just execute tasks, I notice where a process is leaking time or clients and tighten it up.
I work independently, document clearly, and pick up new tools fast. If you need someone to own the admin side of your business so you can focus on growth, I'm ready
Before any of that, I spent 6+ years in corporate customer service at JPMorgan Chase, where I was promoted from Support Specialist to Team Lead — managing escalations, coaching agents, and holding strict quality and compliance standards on every interaction. That background means I don't just execute tasks, I notice where a process is leaking time or clients and tighten it up.
I work independently, document clearly, and pick up new tools fast. If you need someone to own the admin side of your business so you can focus on growth, I'm ready
Purpose
BusinessIndustry
Ecommerce, Events Planning, Financial Services, Logistics & Supply Chain Management, Manufacturing & Storage, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$800
|
Advanced
$1,600
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Revisions | 2 | 3 | 5 |
Number of Hours of Work | 10 | 20 | 40 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | - | ||
Project Management Support | - | - | |
Travel Planning | - | - | - |
About Lawrence Nestor
Operations & Scheduling VA | Home Services & E-commerce
Manila, Philippines - 4:03 am local time
Over the past year, I've supported a pool resurfacing company, a garage door repair business, an e-commerce brand, and a print production shop with:
Booking & scheduling — managing calendars, dispatching field technicians, and coordinating appointments in real time using Workiz
Client communication — handling phone, email, and chat inquiries with fast, professional, brand-aligned responses
Order & CRM management — processing orders, refunds, and fulfillments accurately in Shopify, CommonSKU, and Check Out Champ
Follow-up & retention — proactive outreach to leads and past clients to improve booking conversion and repeat business
Escalation handling — resolving issues before they become complaints, informed by 6+ years in banking customer service (JPMorgan Chase, Customer Support Specialist II to Team Lead)
I'm comfortable learning new CRM and field service software quickly, keeping SOPs tight, and working independently across time zones (I've supported clients in Sydney and across the US). If you need someone to own scheduling, client care, or day-to-day admin so nothing falls through the cracks, I'm ready to help.
Steps for completing your project
After purchasing the project, send requirements so Lawrence Nestor can start the project.
Delivery time starts when Lawrence Nestor receives requirements from you.
Lawrence Nestor works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery call
I learn your tools, workflows, and current pain points
Setup
I get access to your inbox/CRM/scheduling tool and confirm SOPs