You will get a detailed Documentation Plan for your documentation project.
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Project details
I've created documentation deliverables and websites from the ground up for a variety of software products. You will receive a detailed documentation plan with my own personal process, tooling, and other recommendations created specifically for your company or product's unique needs.
Target Country
Worldwide, United States, AustraliaWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 5 days
- Number of Projects 1
- General Project Consulting
- Define Project Goals
- Define Deliverables & KPIs
- Resource Management
- Project Reports
Optional add-ons
You can add these on the next page.
Establish Schedule & Milestones
+$50
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About Anna
Technical Writer Lead for Software, Knowledge Manager
100%
Job Success
Signal Mountain, United States - 2:09 am local time
I'm also experienced with front-end dev tools like HTML, CSS, and Markdown, and have built several websites using static site generators like Gatsby and Sphinx.
I'm certified in Editing and in WCAG Web Accessibility Fundamentals, and I can help your content conform to accessibility guidelines, but I do not provide official audits.
Solutions I can provide:
➤ Explaining your product to end users and providing help, so users can self-service before getting frustrated or submitting support tickets
➤ Documenting your company's internal knowledge so you don't end up with Slack messages asking the same thing every week, or tribal knowledge that's gone when someone leaves the company
➤ Creating onboarding and training materials that help new hires start working productively ASAP
➤ Writing admin and API documentation that simplifies integrations
➤ Publishing user- and business-friendly release notes that keep track of changes and highlight exciting new features
➤ Creating a Style Guide for documentation and UX writing to keep consistency across products and content
➤ Maintaining a Glossary of your official product and company terms, so everyone's on the same page
Here are a few tools and technologies I work with:
➤ Writing and publishing: MS Word, DITA XML, Markdown, HTML, CSS, GitHub, CI/CD, static site generators, VS Code, Zendesk, Sphinx, Gatsby, Read the Docs, Netlify
➤ Images and media: Snagit, Camtasia, Lucidchart
➤ Project management: Jira, Asana, Trello, Notion, Confluence, Agile methodology, DevOps, Sharepoint, Outlook, Slack
🗣️What clients are saying:
"Anna worked on the first version of our product's documentation and did a wonderful job. She had to extract info from typical engineers that had it all in their heads or on cryptic notes. She was great at gently reminding us of what she needs, and was careful to make sure it was all correct and understood. She worked on setting up our publishing and came up with a really nice look and feel appropriate for our audience. Anna was always flexible with our multi-time-zone schedules and got along great with the team. I would certainly hire Anna again."
- OpenPTC
"Excellent documentation! This puts the big players in the industry to shame."
- Manager of Integrated Systems, North County Transit – San Diego Railroad
"Anna has proven to be a very capable and reliable professional. Her writing is of the highest standard and she is able to quickly understand highly technical concepts. She communicates well and turns work around quickly."
- FlexRule
"The way you are providing guidance and how-tos in so many areas of the product will help us revisit how much more help content and messaging we put into the app. The knowledge one has to know (to use the software) is mind boggling. So if we expose more of that knowledge, we will decrease customer support calls, increase customer satisfaction, and just generally make life better."
- Green Security
"What you did (interview SMEs and create internal process documentation) is exactly what we were looking for you to extract. We are hiring, and this is the type of stuff [new hires] can build off of when they come on board. We are already using your documents."
- BillingNav
Steps for completing your project
After purchasing the project, send requirements so Anna can start the project.
Delivery time starts when Anna receives requirements from you.
Anna works on your project following the steps below.
Revisions may occur after the delivery date.
Fill out documentation plan template with information from client.