You will get a e-commerce specialist and customer support
Top Rated
Top Rated
Project details
Dear Clients,
Thank you for your time in reviewing my profile and I hope you are doing well.
I have a total of 4 years of experience in the hospitality industry and 3 years in the e-commerce industry.
I have experience in working and managing multiple clients as well as communicating internally and externally with third-party providers.
In this services, I will help manage your online e-commerce store from A to Z and ensuring all your customers receive their purchased items.
Some of the work includes.
• Stock management.
• Customer support.
• Ads management.
• Item listing / upload / pricing / category.
• Online store page management.
• Shipping processes.
• Return / Refund processes.
Please contact me to discuss more before placing your order.
Regards,
Francine Jana Juanedi
Thank you for your time in reviewing my profile and I hope you are doing well.
I have a total of 4 years of experience in the hospitality industry and 3 years in the e-commerce industry.
I have experience in working and managing multiple clients as well as communicating internally and externally with third-party providers.
In this services, I will help manage your online e-commerce store from A to Z and ensuring all your customers receive their purchased items.
Some of the work includes.
• Stock management.
• Customer support.
• Ads management.
• Item listing / upload / pricing / category.
• Online store page management.
• Shipping processes.
• Return / Refund processes.
Please contact me to discuss more before placing your order.
Regards,
Francine Jana Juanedi
Industry
Business, Consumer Goods, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Transportation & AutomotivePlatform
Shopify, OtherLanguage
EnglishWhat's included
| Service Tiers |
Starter
$39
|
Standard
$99
|
Advanced
$299
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 8 days |
Management Duration (Days) | 7 | 14 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | - | ||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting | - | - |
About Francine Jana
E-Commerce Operations Coordinator | SOP & Workflow Development
100%
Job Success
Jakarta, Indonesia - 7:31 am local time
What I offer:
- Operations & Logistics: Managing inventory, procurement, and supplier coordination to ensure smooth order fulfillment.
- SOP & Workflow Development: Creating clear, repeatable procedures for customer service, order processing, and multi-department communication.
- E-Commerce Management: Experience managing multi-channel stores (Shopify, Shopee, Lazada) with a focus on efficiency and accuracy.
- Ad Strategy: Proven experience managing ad budgets to improve ROAS and store profitability.
Global Operational Experience:
I have managed operational workflows and supported e-commerce growth across diverse international markets, including Indonesia, Singapore, Australia, and China. This background allows me to navigate different business standards, logistical requirements, and customer expectations with ease.
My Core Tools:
E-Commerce: Shopify, Shopee, Lazada, Tokopedia, TikTok Shop.
Operations & Project Management: Jira, OrderEZ, Salesforce, Asana, Trello.
Communication & Support: Gmail, WhatsApp.
Design & Media: Canva, Adobe Photoshop (Basic), Capcut.
AI & Automation: Claude, Gemini (Used for content drafting, workflow optimization, and product description scaling).
How I work:
I operate as a partner who focuses on execution and results. I build "set-it-and-forget-it" systems that allow you to step back from day-to-day operations.
Availability: I am currently accepting limited fractional partnerships (15-20 hours/week) or project-based work to ensure high-quality output.
Let's discuss your current operational bottlenecks and how we can solve them.
Steps for completing your project
After purchasing the project, send requirements so Francine Jana can start the project.
Delivery time starts when Francine Jana receives requirements from you.
Francine Jana works on your project following the steps below.
Revisions may occur after the delivery date.
Gather information
Manage online store with regular review