You will get SaaS billing, subscription, and account support services
Top Rated
Top Rated
Project details
I am a highly experienced SaaS Billing & Subscription Support Specialist with 5+ years handling complex billing workflows, subscription management, payment failures, invoice discrepancies, and renewal operations for global SaaS platforms. I provide accurate, reliable, and empathetic customer communication that protects your revenue while ensuring excellent customer experience.
In this project, I will manage your billing operations, assist customers with subscription issues, investigate failed payments, coordinate with engineering or finance when needed, and follow your internal policies. I ensure 100% accuracy in CRM updates, transparent communication, and data security.
Whether you use Stripe, Chargebee, Recurly, Paddle, PayPal, or your own internal billing system, I adapt quickly and maintain clean documentation. My goal is to improve your subscription retention, reduce billing friction, and deliver a smooth, trust-based support experience for your customers.
In this project, I will manage your billing operations, assist customers with subscription issues, investigate failed payments, coordinate with engineering or finance when needed, and follow your internal policies. I ensure 100% accuracy in CRM updates, transparent communication, and data security.
Whether you use Stripe, Chargebee, Recurly, Paddle, PayPal, or your own internal billing system, I adapt quickly and maintain clean documentation. My goal is to improve your subscription retention, reduce billing friction, and deliver a smooth, trust-based support experience for your customers.
Purpose
BusinessIndustry
Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Education, Financial Services, Logistics & Supply Chain Management, Marketing & Advertising, Real Estate, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Hours of Work | 4 | 10 | 18 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $60
Additional Hour of Work
+$15
Billing Workflow Audit
(+ 2 Days)
+$40Frequently asked questions
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About Kirtikey
Customer Service | Technical Support | SaaS Chat & Email Specialist
100%
Job Success
Bangalore, India - 10:20 am local time
🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence
📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist
Hello there! 👋
If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place.
I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction.
🧰 What I Can Help You With
⭐ Customer Support (Email, Chat & Phone)
Responding to customer queries with clarity, professionalism, and empathy
Managing high-volume ticket queues
Providing timely and accurate resolutions
⭐ SaaS & Technical Support
Account setup, onboarding & troubleshooting
Billing, subscription & payment issues
Login/auth errors, product navigation, and bug reporting
Escalation management and cross-team communication
⭐ Billing & Dispute Resolution (Mitratech Expertise)
Invoice discrepancies
Refunds, chargebacks, credits & adjustments
Payment failures & subscription renewals
Deep-dive investigation and documentation
⭐ E-commerce Support
Order updates, shipping delays, cancellations
Refunds, returns & exchange coordination
Shopify, PayPal, Stripe & marketplace communication
Vendor/supplier follow-ups
⭐ Admin & Back-Office Support
CRM management & data entry
Spreadsheet handling
Document organization
Process documentation & SOP creation
🌟 Why Clients Love Working With Me
✔ Reliable & Consistent — 100% Job Success with long-term clients
✔ Retention-Focused — I turn frustrated customers into loyal advocates
✔ Strong Communicator — Clear, friendly, and professional communication
✔ Tech-Savvy — Quick to learn new tools and platforms
✔ Process-Oriented — Identify recurring issues and suggest improvements
✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers
🛠 Tools & Platforms I Work With
Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce
Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite
If your tool isn’t listed, I’ll learn it fast.
📌 My Commitment
I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload.
📞 Ready to elevate your customer experience?
Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.
Steps for completing your project
After purchasing the project, send requirements so Kirtikey can start the project.
Delivery time starts when Kirtikey receives requirements from you.
Kirtikey works on your project following the steps below.
Revisions may occur after the delivery date.
Billing workflow setup & review
I review dashboard access, understand your subscription model, analyze existing support templates, and clarify edge cases.
Handling billing & subscription support
I resolve customer issues related to payment failures, renewals, refunds, credits, proration, invoice corrections, account changes, and billing escalations.