You will get a fantastic customer support
Project details
I am an accomplished Customer Support Specialist with extensive experience in the e-commerce domain, specifically with Shopify platforms. I have had the privilege of working with over 25 distinguished brands and have provided support for 5 notable Shopify apps, refining my skill set and gaining a comprehensive understanding of the diverse needs and challenges within this sector.
Service Highlights:
Rapid Response: I pride myself on maintaining a maximum 1-hour delay response time, ensuring that your customers receive prompt and efficient support, and fostering satisfaction and loyalty.
In-depth Shopify Knowledge: My experience with various brands and apps has enabled me to accumulate a wealth of knowledge and expertise in managing and resolving a multitude of Shopify-related queries and concerns.
Customer-Centric Approach: My primary focus is on addressing customer inquiries, issues, and feedback with utmost professionalism and courtesy, striving to exceed customer expectations at every interaction.
Service Highlights:
Rapid Response: I pride myself on maintaining a maximum 1-hour delay response time, ensuring that your customers receive prompt and efficient support, and fostering satisfaction and loyalty.
In-depth Shopify Knowledge: My experience with various brands and apps has enabled me to accumulate a wealth of knowledge and expertise in managing and resolving a multitude of Shopify-related queries and concerns.
Customer-Centric Approach: My primary focus is on addressing customer inquiries, issues, and feedback with utmost professionalism and courtesy, striving to exceed customer expectations at every interaction.
Purpose
BusinessIndustry
EcommerceWhat's included
| Service Tiers |
Starter
$300
|
Standard
$500
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Live Chat Support
(+ 5 Days)
+$96Frequently asked questions
12 reviews
(12)
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AT
Anthony T.
Nov 5, 2025
Client Service & Sales Ecommerce Agent
Ogi is a dependable and communicative team member who approaches his work with care and professionalism. He takes initiative, maintains good attention to detail, and is always open to feedback. It’s been a pleasure working with him, and I’d recommend him to any client looking for a responsible and cooperative team member.
OM
ON M.
May 25, 2023
CSS custom coding
Ogi has proven to be an exceptionally talented CSS/HTML developer with a remarkable ability to turn ideas into functional code. He displayed a great understanding of the task at hand when it came to custom coding our cart page. He consistently displayed a keen eye for detail, ensuring every aspect of the project was polished to a high standard.
Communication with Ogi was smooth and easy. He clearly explained complex coding aspects, ensuring we fully understood the process.
Ogi's skill set, dedication, and professionalism shone throughout the project. His proficiency and creativity not only met but exceeded our expectations. The resulting cart page design was clean, user-friendly, and well-optimized.
I would highly recommend Ogi to anyone looking for a reliable and skilled CSS/HTML developer. He's a real asset for any web development project.
Communication with Ogi was smooth and easy. He clearly explained complex coding aspects, ensuring we fully understood the process.
Ogi's skill set, dedication, and professionalism shone throughout the project. His proficiency and creativity not only met but exceeded our expectations. The resulting cart page design was clean, user-friendly, and well-optimized.
I would highly recommend Ogi to anyone looking for a reliable and skilled CSS/HTML developer. He's a real asset for any web development project.
ES
Ekaterina S.
Apr 26, 2021
Only Serbian native speaker read text, simple job from home
The responsible performer quickly and efficiently completed the task.Thanks.
AD
Alexandre D.
Dec 26, 2019
Virtual Assistant For Digital Nomads
JS
Jane S.
Sep 27, 2019
English to Serbian Translation
Thank you!
About Ognjen
Customer Support | Shopify VA | Virtual assistant
Dubai, United Arab Emirates - 10:20 pm local time
E-commerce expert with over 6 years of experience in the industry. Throughout my career, I have worked with more of 30 of the best e-commerce brands in France and around the world, gaining extensive knowledge of Shopify and all its features. With this expertise, I am equipped to understand your needs and manage your store in the best possible way.
As a Shopify expert, my skills extend to store management, including order fulfillment, inventory management, and running sales campaigns. I also specialize in product uploads, creating exciting and engaging product descriptions that attract customers. Additionally, I can manage your social media presence by curating content and overseeing your Facebook and Instagram pages. I am proficient in theme customization and installing Shopify apps to enhance your online store's functionality.
My services don't stop there. I also stay up-to-date with the latest trends on social media, curating new, practical product ideas for your store. I can help you find high-engagement Instagram influencers for your ads, ultimately driving more traffic to your site.
Whether you require short-term or long-term support, I am dedicated to providing top-notch assistance to online businesses and individuals with their day-to-day activities and admin support. So, if you're looking for a professional and friendly Shopify expert, I'm your go-to person!
Steps for completing your project
After purchasing the project, send requirements so Ognjen can start the project.
Delivery time starts when Ognjen receives requirements from you.
Ognjen works on your project following the steps below.
Revisions may occur after the delivery date.
Getting accesses
Once you've purchased one of my plans, I would need to get access to your Shopify orders and products section, and to the customer support logistics that you're using.