You will get a fantastic deliverable for better results
Project details
I will deliver an Excellent Customer Oriented job that will wow you and make u want to come back. My patience and massaging of customers' egos make me an excellent addition to your project work. I will do excellently well in my deliverables.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$400
|
Standard
$800
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 5 days | 20 days | 30 days |
Number of Revisions | 2 | 4 | 7 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$1,200 - $4,000
Additional Revision
+$200About Oluwatobi
Customer Service Officer (Email, Phone and Live Chat)
Ogun, Nigeria - 3:15 am local time
Welcome to my profile!
I am a result-driven customer support officer, who is skilled and experienced enough to provide the best customer support experience and improve your customer base by more than 20% within the first quarter of working for you. I have extensive knowledge of best practices to help scale your business through my personable approach (via Phone Call, E-Mail & Live Chat), excellent communication skills (written and verbal), and strong work ethic, and can do over 100 inbound calls daily, resolving conflicts and proffering efficient and timely solution to their problems, and requests, improving customer satisfaction rate by over 15% in the first 3 months of joining your business.
Having worked in reputable organizations such as the Ecobank and the Living Faith Bible Church, I have gathered extensive experience on the best way to resolve all customers' complaints and calm irate customers while improving the organization's profit and reputation.
WHAT I WILL DO FOR YOU:
● Customer Support (Email, Phone, and Live chat)
● Sales Support
● Improve Customer Retention rate by 15% through personalized service, increasing business profit by 50% annually
● Appointment scheduling
● Calendar Management ( Calendly & Google Calendar)
● Cold and warm calls over 100 customers in a day
● E-Mail Management
● Lead Generation
● Sales closing
● Writing, Editing, and proofreading Scriptwriting
● Updating CRM database
● Increase visibility and awareness on social media platforms
● Respond to customers' queries within the management organizational level in a timely and accurate manner
●Gather customer feedback and share it with the product, sales, and marketing teams
My proficiencies and abilities include:
Soft Skills;
●Over 5 years of experience
●Excellent verbal and written communication skills
●Professional and empathic voice
●Exceptional professional voice
●Ability to multitask, and prioritize task
●Ability to meet, and exceed targets
●Teamwork and Collaboration
●Conflict Resolution skills
●Ability to manage irate customers
●Strong work ethic
●Adherence to policies, and deadlines
●Project Management skills
●Time Management skills
Hard Skills; I have a broad knowledge of the following tools which are Dialer, Salesforce, Convoso, Meet, Freshdesk, Slack, Zoom, HubSpot, Skype, Zendesk, Monday.Com, Canva, Google Suite and Microsoft Office.
Now that I have reminded you that customers have a direct influence on the growth of your business, it is vital to serve your customers satisfactorily with a commitment to providing excellent service to them.
And this is exactly where my expertise plays a great role as I am best at providing exceptional customer services with the convenient workspace and facilities I have in place.
We should start an outstanding work relationship soonest
Reach out to me via the Upwork Chat Room to allow me to prove to you that hiring me would definitely upscale your revenue within the timeframe.
I look forward to hearing from you!
Best Regards,
Tobit
Steps for completing your project
After purchasing the project, send requirements so Oluwatobi can start the project.
Delivery time starts when Oluwatobi receives requirements from you.
Oluwatobi works on your project following the steps below.
Revisions may occur after the delivery date.
1. Review the Project at Hand