You will get a hard working virtual Customer Service Assistant
Project details
I am a very friendly and enthusiastic individual, who ensures that clients and customers receive the best service and satisfaction. In addition to freelance projects, I also run my own Shopify website which I have been running on Shopify for the last 5 years. My background is in retail, I have over 20 years of experience working in the retail sector and fully understand the sales and customer service process.
I can assist you with any of the following tasks:
- General customer support queries (Live chat, email, social messages) with an agreed script, or even without a script, according to your store's policies.
- Take messages from customers & forward queries to the relevant team member.
- Order processing
- Handling complaints
I have work experience using the following applications/tools/websites:
- Courier Services Inc Royal Mail Click and Drop, DPD, UPS, Evri, Yodel.
- Facebook
- Instagram
- Mail Chimp
- Meta Business Suite
- Microsoft Teams
- Outlook 365, Word, & Excel (intermediate)
- Salesforce (new)
- Shopify
- Visualsoft
- Whatsapp Business
- Zendesk
If you have any further questions for me, please don't hesitate to ask.
I can assist you with any of the following tasks:
- General customer support queries (Live chat, email, social messages) with an agreed script, or even without a script, according to your store's policies.
- Take messages from customers & forward queries to the relevant team member.
- Order processing
- Handling complaints
I have work experience using the following applications/tools/websites:
- Courier Services Inc Royal Mail Click and Drop, DPD, UPS, Evri, Yodel.
- Mail Chimp
- Meta Business Suite
- Microsoft Teams
- Outlook 365, Word, & Excel (intermediate)
- Salesforce (new)
- Shopify
- Visualsoft
- Whatsapp Business
- Zendesk
If you have any further questions for me, please don't hesitate to ask.
Purpose
BusinessIndustry
Ecommerce, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 4 | 8 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15About Sean
Ecommerce Project Manager
Ruislip, United Kingdom - 8:11 pm local time
I specialise in helping start-ups or small businesses looking for added support with their Shopify stores. In addition to freelance projects, I also run my own Shopify website which I have been running on Shopify for the last 5 years. I’d describe myself as a jack of all trades, as a Shopify store owner, I have experience in all aspects of running a store on Shopify, and I can take care of a variety of tasks so you can focus on things that need your urgent attention and achieve that all-important work/life balance.
I am a very friendly and enthusiastic individual, who ensures that clients and customers receive the best service and satisfaction. My background is in retail, I have over 20 years of experience working in the retail sector and fully understand the sales and customer service process.
I can help you with the following tasks.
- Setting up a Shopify Store.
- Theme installation and customization inc. basic Liquid coding.
- Uploading products to your store.
- Basic image editing.
- Setting up Shipping Rules.
- Sales Channel installation and setup.
- Apps integration.
- Ecommerce customer support, live chat/email support.
- Payment Processing.
- Outlook 365, Word, & Excel.
- Light Project Management.
- and other ad hoc tasks.
I have work experience using the following applications/tools/websites:
- Adobe Photoshop (Intermediate)
- Bing Ads (Basic)
- Courier Services Inc Royal Mail Click and Drop, DPD, UPS, Evri, Yodel.
- Facebook (Groups and Pages)
- Facebook Ads (Basic)
- Google Ads (Basic)
- Google G-Suite
- Mail Chimp
- Microsoft Teams
- Outlook 365, Word, & Excel (intermediate)
- Sage
- Salesforce (new)
- Shopify
- Visualsoft
- YouTube
- Zendesk
If you have any further questions for me, please don't hesitate to ask.
Steps for completing your project
After purchasing the project, send requirements so Sean can start the project.
Delivery time starts when Sean receives requirements from you.
Sean works on your project following the steps below.
Revisions may occur after the delivery date.
On-boarding
Setting up all software / apps required to perform the customer service role.
Training
I will require a brief training session / documentation of how you would like the job completed and an overview of your businesses policies and procedures.