You will get a C-suite Executive Virtual Assistant to support you
Top Rated
Project details
You will receive the assistance of a self-motivated, detail-oriented, seasoned, and devoted Executive Virtual Assistant who is here to provide support to you and your key team members in tasks such as organization, intricate scheduling, correspondence, and meetings.
The services I provide are not only highly dependable but also efficient, a result of the three core skills I possess:
Problem-Solving Proficiency: I consistently offer improved methods for accomplishing tasks.
Creativity and Critical Thinking: I find satisfaction in independent, thoughtful contemplation, leading to the creation of uncomplicated yet productive workflow systems.
Beyond providing support tailored to your needs, you can anticipate a range of other services from me, which include:
Light Project Management
Management of Correspondence and Meetings
Internet Research
Data Entry and Analysis
Proficiency in MS Office (Excel, Word, PDF, etc.)
Familiarity with G-Suite (Forms, Docs, Sheets, Slides, etc.)
Preparation and Editing of PowerPoint Presentations
Email and File Management
Google Calendar Management and Scheduling
Real Estate Market Research
The services I provide are not only highly dependable but also efficient, a result of the three core skills I possess:
Problem-Solving Proficiency: I consistently offer improved methods for accomplishing tasks.
Creativity and Critical Thinking: I find satisfaction in independent, thoughtful contemplation, leading to the creation of uncomplicated yet productive workflow systems.
Beyond providing support tailored to your needs, you can anticipate a range of other services from me, which include:
Light Project Management
Management of Correspondence and Meetings
Internet Research
Data Entry and Analysis
Proficiency in MS Office (Excel, Word, PDF, etc.)
Familiarity with G-Suite (Forms, Docs, Sheets, Slides, etc.)
Preparation and Editing of PowerPoint Presentations
Email and File Management
Google Calendar Management and Scheduling
Real Estate Market Research
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 3 | 6 | 9 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
29 reviews
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Snezana D.
Apr 10, 2026
Full-Time Marketing Specialist Needed for Coaching and Training Business
Faith did a great job with a marketing research task she was given. She provided a detailed report with clear action steps and valuable insights.
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Snezana D.
Mar 19, 2026
Full-Time Marketing Specialist Needed for Coaching and Training Business
This was just a discovery call. Faith was very professional, driven and showed initiative.
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Mark S.
Feb 26, 2026
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About Faith
Customer Success & Client Relationship Expert | Onboarding | Coaching
100%
Job Success
Port Harcourt, Nigeria - 11:11 pm local time
Give me a customer journey to improve, an onboarding process to organize, or clients to retain, and I'll build you a smooth, lasting customer experience. 𝗧𝗵𝗮𝘁'𝘀 𝗺𝘆 𝗽𝗿𝗼𝗺𝗶𝘀𝗲.
I help businesses grow through exceptional customer service, stronger client management, and proactive customer support strategies that keep people engaged from day one through long-term loyalty.
Whether you need a Customer Success Manager, Account Manager, Onboarding Specialist, or a dedicated technical support and troubleshooting expert, my focus never changes: helping your customers stay supported, successful, and coming back.
What I specialize in:
✔ Customer Success & Customer Retention Strategy — I build systems that reduce churn and increase lifetime value through consistent follow-up, proactive outreach, and data-driven retention plays
✔ Client Onboarding & User Adoption — From signup to activation, I manage every step so new customers hit their first value moment fast
✔ CRM Management & Lead Management — I organize your CRM, clean up pipelines, and set up workflows that keep your lead generation and client communication running smoothly
✔ Email Support & Email Communication — Clear, professional, on-brand messaging that builds trust and improves customer satisfaction at every touchpoint
✔ Online Chat Support — Fast, empathetic, real-time support that resolves issues before they escalate
✔ Account Management & Customer Engagement — I maintain relationships through consistent communication, proactive check-ins, and genuine communication etiquette that clients notice and appreciate
✔ Business Development & Customer Acquisition — I support growth by helping convert leads into loyal customers and aligning success efforts with your broader marketing strategy and social media marketing initiatives
✔ SaaS Support & Product Knowledge — I get deep into your product so I can represent it confidently, handle complex support tickets, and drive real user adoption
✔ Project Management — I coordinate cross-functional teams, manage timelines, and keep onboarding and success projects on track without hand-holding
✔ Sales Alignment & Business Growth — I bridge the gap between sales, onboarding, and long-term success so customers never fall through the cracks after the deal closes
Here's exactly how I support your business:
- Managing customer onboarding from the first touchpoint to full activation
- Improving customer satisfaction scores through faster resolution and empathetic support
- Building proactive retention systems that reduce churn before it happens
- Organizing CRM data, workflows, and communication pipelines for efficiency
- Handling email support, online chat support, and ticket queues with professionalism
- Delivering technical support and troubleshooting for SaaS and digital products
- Supporting lead management and handoff processes between sales and success teams
- Coordinating project management tasks to ensure smooth customer experiences across teams
- Strengthening client management through structured check-ins, QBRs, and success reviews
- Aligning customer success efforts with business development and growth goals
I'm organized, detail-oriented, reliable, and genuinely easy to work with. Clients value my ability to communicate clearly, stay proactive, and make every customer feel supported throughout their entire journey, from the first email to long-term renewal.
Strong customer service isn't just about answering questions. It's about building trust, delivering consistent email communication, and turning your product into something customers can't imagine living without.
If you're ready to build a customer experience your clients actually love, one backed by proven customer retention strategy, sharp product knowledge, and real customer acquisition thinking, I'm here to make it happen.
📩 Send me an 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻 or 𝗺𝗲𝘀𝘀𝗮𝗴𝗲, and I'll personally walk you through how I can improve your onboarding, support, retention, and overall customer success process.
🔧 SKILLS: Customer Success · Customer Service · Customer Support · Email Support · Customer Satisfaction · Email Communication · Communication Etiquette · Client Management · CRM · Online Chat Support · Sales · Marketing Strategy · Customer Retention Strategy · Customer Acquisition · Project Management · Product Knowledge · Social Media Marketing · Business Development · Lead Management · Lead Generation · Technical Support · Troubleshooting · Account Management · Client Onboarding · SaaS Support · Customer Engagement
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
A short meeting
A zoom call would be needed so as to meet with you and understand your business needs