You will get a highly skilled support for your E-commerce store
Project details
You will get Excellent Customer Support responding to customer queries in less than 24 hours and provide the best solution to every problem while helping the customer calm despite being irate.
Industry
Arts, Business, Consumer Goods, Ecommerce, Education, Financial Services/Banking, Health & Wellness, Insurance, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Technology & InternetPlatform
Alibaba, Amazon, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$56
|
Standard
$1,000
|
Advanced
$3,000
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Management Duration (Days) | 1 | 30 | 90 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Frequently asked questions
17 reviews
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This project doesn't have any reviews.
AD
Anne D.
Aug 21, 2024
Rockstar VA needed for busy start-up
Sylvia is a true ROCKSTAR VA!
JI
Jack I.
Dec 21, 2023
Emergency Customer Support Agent Job
KR
Kai R.
Mar 8, 2022
Email/messages customer service
She worked great for company for 2 years!
HC
Henrik C.
Oct 4, 2021
Customer Support Specialist | English | CS Management of Social Media, Zendesk, SproutSocial & More
Sylvia is hard-working and is willing to ask questions when she doesn’t know the answer or solution. She had no prior knowledge of our company and what it is that we do. Despite this, she managed to impress our team greatly with her nature, determination and skills.
DA
Danae A.
Jul 14, 2021
Podcast Virtual Assistant
Kudos for a job well done. Thank you!
About Sylvia Kristael
Customer Support Representative | 11 Years' Experience
100%
Job Success
Omaezaki, Japan - 5:12 am local time
"I have trained over 50 individuals and she was one of the best trainees with regard to the data entry/spreadsheet part of the project."
"Sylvia performed very well, would recommend"
"Hard worker. Completed the task successfully."
"Do work extremely fast & quality work! Good attitude! Will definitely work with Sylvia again in future!"
I am an experienced Customer Support Representative with a strong 11-year track record of providing comprehensive support and virtual assistance.
🏢Industry experience includes:
💻Technology (Cryptocurrency): Handled inquiries and resolved issues for CoinMarketCap users.
🛒E-commerce: Managed order processing, returns, and customer communication using Shopify and Zendesk.
⚕️Healthcare: Assisted patients and providers with information and issue resolution.
✨Proficient in utilizing CRM systems (HubSpot, Zendesk) for:
📂Efficient case logging and management.
✅Accurate order processing and tracking.
💡Comprehensive issue tracking and resolution.
📧Exceptional ability to provide support across multiple communication channels (email, live chat, social media).
💡Resourceful in conducting in-depth online research to provide accurate and timely solutions.
🗣️Communicates effectively with both technical and non-technical users, demonstrating empathy and clarity.
🎯Dedicated to delivering exceptional customer experiences and fostering positive relationships with your clientele.
Steps for completing your project
After purchasing the project, send requirements so Sylvia Kristael can start the project.
Delivery time starts when Sylvia Kristael receives requirements from you.
Sylvia Kristael works on your project following the steps below.
Revisions may occur after the delivery date.
Check group communications (e.g. Skype, Slack, Discord) for any updates
This is always the first step I always do before responding to emails or answering any calls to check for any updates from the client and to avoid providing false information to the customers.
Check emails
The main purpose is to check the number of emails in the inbox and answer all queries from oldest to newest ones.