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You will get a knowledgeable and empathetic Customer Support Specialist

Nicole S.Status: Offline
Nicole S.
Preview image

Let a pro handle the details

Buy Customer Support services from Nicole, priced and ready to go.
Nicole S.Status: Offline
Nicole S.
Preview image

Let a pro handle the details

Buy Customer Support services from Nicole, priced and ready to go.

Project details

You will get a dedicated Customer Support Specialist who is quick and eager to learn, prompt and precise in answering queries and resolving issues, empathetic and patient with various customers — carefully and positively representing your business in every interaction or conversation with each customer.

With over 9 years of Customer Support experience with SaaS and e-commerce startups, I am genuine and passionate about fostering healthy relationships between businesses and their customers.
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Retail & Wholesale, Software, Telecommunications
Language
English
What's included
Service Tiers Starter
$20
Standard
$100
Advanced
$480
Delivery Time 1 day 1 day 5 days
Number of Hours of Work
1630
Scriptwriting
-
-
-
Summary Report
-
-
-
Social Media Replies
Email Support
Live Chat Support
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$10
Handling escalations (1 day)
+$20
Handling escalations (1 week)
+$100
Training new team members (1 day)
+$20
Nicole S.Status: Offline

About Nicole

Nicole S.Status: Offline
Customer Support Specialist ( SaaS / e-commerce startups )
Malolos, Philippines - 11:42 am local time
My 5 years with Clara Labs have shaped me into the worker that I am today - adaptive, persistent, and always eager to learn and improve. The company provided an evolving environment that allowed me to pick up and master new tools and processes every day. I have had the pleasure of working with mentors and teammates who have generously shared their knowledge and expertise on scheduling and customer support, and it was equally fulfilling to be able to help teach and train new team members.

I have worked as a VA for Australian and American clients. I have valuable experience in web research, data entry, customer support and calendar management.

I have taught English as a Second Language to Japanese students. I have also experienced teaching students from Taiwan and Thailand.

I have a mastery of both languages: English and Filipino. I am very meticulous in terms of grammar, spelling, punctuation, sentence construction and the like. I can proofread articles, essays, business letters, novels, and short stories. In line with this, I can translate Filipino text to English, and vice versa.

I have an eye for color and font. My primary style is minimalist, but I am willing to adjust according to the client's needs. I can deliver quality desktop publications, interior book design, brochures, pamphlets, business cards, online advertisements and other layout/design products.

Steps for completing your project

After purchasing the project, send requirements so Nicole can start the project.

Delivery time starts when Nicole receives requirements from you.

Nicole works on your project following the steps below.

Revisions may occur after the delivery date.

Understand your business and specific requirements

Undergo any training to learn your products/services and internal processes

Review the work, release payment, and leave feedback to Nicole.