You will get a month Customer Support Services
Project details
With over 8 years of experience in customer support, I help businesses deliver fast, professional, and customer-focused service across email, live chat, and ticketing systems. I have supported SaaS, Shopify, e-commerce, logistics, and payment businesses by resolving customer issues efficiently while maintaining a positive customer experience.
What sets me apart:
• 8+ years of professional customer support experience
• Fast and accurate ticket resolution
• Email, Live Chat & Technical Support
• Shopify, SaaS & E-commerce expertise
• Professional, empathetic, and brand-aligned communication
• Strong problem-solving and troubleshooting skills
• Experience with Zendesk, Freshdesk, Shopify, Stripe & PayPal
• Focus on customer satisfaction, retention, and long-term loyalty
I don't just answer tickets—I solve problems, improve customer satisfaction, and represent your brand professionally. My goal is to provide reliable support that helps your business grow while giving every customer a great experience.
What sets me apart:
• 8+ years of professional customer support experience
• Fast and accurate ticket resolution
• Email, Live Chat & Technical Support
• Shopify, SaaS & E-commerce expertise
• Professional, empathetic, and brand-aligned communication
• Strong problem-solving and troubleshooting skills
• Experience with Zendesk, Freshdesk, Shopify, Stripe & PayPal
• Focus on customer satisfaction, retention, and long-term loyalty
I don't just answer tickets—I solve problems, improve customer satisfaction, and represent your brand professionally. My goal is to provide reliable support that helps your business grow while giving every customer a great experience.
Industry
Agriculture, Arts & Design, Audio Services, Cryptocurrency & Blockchain, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Real Estate, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 30 days
- Number of Hours of Work 15
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
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MA
Mehmood A.
Jul 4, 2026
Customer Support for E-commerce Brand
Fantastic experience! Great communication, quick turnaround, and exceptional quality. I couldn't be happier with the final outcome.
FJ
Felix J.
Jun 15, 2026
Customer Support Specialist for Shopify
Excellent Shopify customer support specialist. They handled customer inquiries promptly, communicated professionally, and ensured a smooth experience from start to finish.
About Muhammad Awais
Customer Service Representative | SaaS | Logistics | Shopify/ecommerce
100%
Job Success
Lahore, Pakistan - 8:09 am local time
I help SaaS, Transportation, Logistics, Shopify, fintech, and e-commerce businesses build scalable, KPI-driven support operations that improve customer experience while keeping fraud, chargebacks, and inefficiencies under control.
I am Muhammad Awais, with 7+ years of experience across support, operations, and compliance, I don’t just manage tickets—I build systems that make support teams faster, smarter, and more profitable.
🛡️ What I Specialize In
🔹 SaaS & Subscription Operations
Customer onboarding and account management
Subscription billing support, renewals, upgrades, and cancellations
Managing failed payments, payment retries, and account access issues
Customer retention and churn reduction
Technical support coordination and customer lifecycle management
🔹 Transportation, Logistics & Dispatch Operations
Dispatch coordination for delivery and transportation operations
Shipment and load tracking with proactive issue resolution
Driver, customer, and partner communication via phone, chat, and email
Route coordination, delivery exception management, and ETA updates
Trucking operations support, load booking, and carrier coordination
Fleet support and real-time operational monitoring
Improving delivery efficiency and customer satisfaction
🔹 Fintech, AML & Risk Operations
KYC/KYB verification & identity checks
AML monitoring and fraud detection
Transaction reviews, disputes, and risk mitigation
🛒 E-commerce Support & Operations
Shopify store support, order management, fulfillment, and shipping issue resolution
Handling refunds, disputes, and chargebacks
Payment support (Stripe, PayPal, Klarna)
Reducing “Where is my order?” tickets through workflow improvements
Coordinating with 3PLs and logistics teams
🔹 Support Operations & Scaling
Designing scalable support workflows
Reducing response and resolution times
Improving CSAT, retention, and customer experience
🔹 QA & Process Optimization
QA frameworks for consistent performance
Ticket audits, coaching, and feedback loops
SOPs & knowledge bases to reduce onboarding time
⚙️ Tech Stack
Support Systems: Zendesk, Intercom, Salesforce (Service Cloud), Genesys, Livechat, Freshchat, Zoho, gorgias, Freshdesk
E-commerce & Payments: Shopify, Stripe, PayPal, Klarna, Soildgate
Automation: Zapier, Make
Analytics: Looker, Google Data Studio
Collaboration: Slack, Google Workspace, Jira
📊 Proven Impact
Reduced repetitive support tickets by improving workflows and automation
Improved onboarding speed through structured SOPs and knowledge bases
Supported e-commerce operations including refunds, disputes, and logistics coordination
Assisted fintech teams with fraud monitoring and transaction risk control
💼 What You Get Working With Me
A process-driven operator, not just a support agent
Strong understanding of support + payments + customer lifecycle
Focus on metrics that matter: CSAT, resolution time, retention, chargeback reduction
Clear communication and full ownership
🤝 Let’s Work
If you need someone who can handle support AND improve the system behind it, I’m ready to help.
Click “Invite to Job” or “Hire Now” and let’s build a support operation that actually scales.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Awais can start the project.
Delivery time starts when Muhammad Awais receives requirements from you.
Muhammad Awais works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Requirements
I will review your business, products, and support requirements to understand your workflow and expectations.
Setup & Access
I'll configure the provided tools, review documentation, and familiarise myself with your processes before starting.