You will get a Multilingual Customer Service
Project details
Hello There!
I have been working as a Remote Customer Service Representative for the last 6 years, so communication and organization are skills that I manage very well. I am fluent in English, Spanish, and Portuguese and also have a basic level of Italian.
During my time working as a CSR, I have had the opportunity to develop the necessary skills for the success of the profession, which I mention below
• Empathy.
• Active listening.
• Compassion.
• Respect.
• Resilience.
• Emotional intelligence.
• Goal/results-oriented.
• Working without direct supervision.
The project includes (but is not limited to) the duties below:
• Customer service in English, Portuguese, and Spanish.
• Answer incoming customer inquiries (emails and chats) through Zendesk.
• Offer support and solutions to customers in accordance with your company's customer service policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
My time zone is GMT -3 Brasilia time but I don't have any problem working with different time zones.
My hourly rate is $5 but I am always open to negotiating.
Feel free to contact me if you have any questions.
Thanks!
I have been working as a Remote Customer Service Representative for the last 6 years, so communication and organization are skills that I manage very well. I am fluent in English, Spanish, and Portuguese and also have a basic level of Italian.
During my time working as a CSR, I have had the opportunity to develop the necessary skills for the success of the profession, which I mention below
• Empathy.
• Active listening.
• Compassion.
• Respect.
• Resilience.
• Emotional intelligence.
• Goal/results-oriented.
• Working without direct supervision.
The project includes (but is not limited to) the duties below:
• Customer service in English, Portuguese, and Spanish.
• Answer incoming customer inquiries (emails and chats) through Zendesk.
• Offer support and solutions to customers in accordance with your company's customer service policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
My time zone is GMT -3 Brasilia time but I don't have any problem working with different time zones.
My hourly rate is $5 but I am always open to negotiating.
Feel free to contact me if you have any questions.
Thanks!
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$75
|
Standard
$125
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
Optional add-ons
You can add these on the next page.
Additional Starter Day
(+ 1 Day)
+$20
Additional Standard Day
(+ 1 Day)
+$30
Additional Advanced Day
(+ 1 Day)
+$45Frequently asked questions
About Mariana
Customer Support
Sao Paulo, Brazil - 10:07 pm local time
By working with me you will find:
• Proficiency in Spanish and Portuguese.
• Communication and interpersonal skills.
• Excellence in customer service.
• Familiar with customers from different nationalities.
• Customer service through different channels: telephone, email, chat.
• Zendesk as a support tool.
• Communication tools: Slack, Discord, Microsoft Teams, and office.
Steps for completing your project
After purchasing the project, send requirements so Mariana can start the project.
Delivery time starts when Mariana receives requirements from you.
Mariana works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Training from Client
In order to support your customers, you will need to provide the necessary training about your products or services or specific software/tools or at least provide me with the necessary information to start.