You will get a multilingual customer service support for calls, mails, and chats
Project details
As your customer service expert, I'll take care of your clients offering them a positive client experience via inbound and outbound calls, email, live chat and social media support.
•As a work-at-home customer advisor for over 2 years with the international company TELEPERFORMANCE, the world leader in customer relations, I've had to deal with different types of request as far as After-sale-service is concerned (assistance, information, complaints, cancellations, refunds, etc.) by e-mail and call in several languages in line with the process.
I was trained in customer service, the protection of confidential customer information and data, and the perfect use of email and call tools such as Zendesk, Zimbra, Aircal, Ringover, Social media, Gmail etc
•As a work-at-home customer advisor for over 2 years with the international company TELEPERFORMANCE, the world leader in customer relations, I've had to deal with different types of request as far as After-sale-service is concerned (assistance, information, complaints, cancellations, refunds, etc.) by e-mail and call in several languages in line with the process.
I was trained in customer service, the protection of confidential customer information and data, and the perfect use of email and call tools such as Zendesk, Zimbra, Aircal, Ringover, Social media, Gmail etc
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingWhat's included
| Service Tiers |
Starter
$5
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Outbound Calls | 10 | 30 | 50 |
Number of Email Sends | 10 | 30 | 50 |
Scriptwriting | - | - | |
Summary Report | - | ||
Lead List | - |
Frequently asked questions
About Abdul Majidi
Customer Service Expert/Digital Marketing/Facebook and Google Ads
Granada, Spain - 8:38 am local time
•As a work-at-home customer advisor for over 2 years with the international company TELEPERFORMANCE, the world leader in customer relations, I've had to deal with different types of request as far as After-sale-service is concerned (assistance, information, complaints, cancellations, refunds, etc.) by e-mail and call in several languages in line with the process.
I was trained in customer service, the protection of confidential customer information and data, and the perfect use of email and call tools such as Zendesk, Zimbra, Aircall, Teams, Slack, Ringover, Social media etc
•I have practical skills in digital marketing strategy (optimized advertising campaigns : Facebook, and Google Ads for leads and sales etc.) acquired through various training courses, my personal experience and masterclasses in the field.
Since 2020, I've been applying this to my own online E-commerce stores(Shopify, systeme.io) as a source of traffic. In parallel, I help companies to increase their visibility, build a community on social networks and boost their sales thanks to the said skills.
I'll take care of your clients, help you have more leads, boost your sales, your productivity your profitability and free up your time to focus on more important tasks.
WHY YOU SHOULD CHOOSE ME?
•I'm a polyglot. Originally from a French-speaking country, I hold a Bachelor's degree in American literature and a Spanish language certificate from the Centro de Lenguas Modernas in Spain.
• Professionalism: I treat every job with the utmost professionalism and am committed to delivering high-quality results.
• Versatile expertise: my varied skills enable me to meet your diverse needs, killing several birds with one stone.
•Confidentiality: your sensitive customer data and information are treated with the utmost confidentiality and security. They are only used for the purposes agreed and processed using the tools provided. Your company's reputation is very important to us, and we are its ambassador.
•I have a working office equipped with a laptop, fast wifi, and a quiet, private space.
•My base rate is 3,280 F CFA and I'm available for short, medium and long-term projects.
We look forward to counting you among our partners (yes partner), because you're not just a customer to us. We strive to provide you with the best possible service and to meet your needs.
I guarantee you'll be satisfied too! Working with us is synonymous with reliability, efficiency, professionalism and, above all, respect for your requirements.
Your satisfaction is our reputation.
✍️ Have a question? A special request? We look forward to hearing from you.
Je m'appelle Abdul d'AB Digital Agency. Si vous cherchez un assistant virtuel en service client (service après-vente) détendez, vous êtes enfin au bon endroit. Nous vous aidons à augmenter votre productivité et à dégager du temps pour vous concentrer sur d'autres taches plus importantes.
POURQUOI ME CHOISIR ?
En tant que conseiller client en télétravail depuis plus de 2 ans chez l'entreprise internationale TELEPERFORMANCE, le leader mondial en relation client, j'ai eu à traiter différents types de demande (assistance, renseignement, réclamation, annulation, remboursement, etc.) par mail et en appel en plusieurs langues conformément au process. J'ai été formé au métier de service client, à la protection des informations et données confidentielles des clients et à l'utilisation parfaite des outils de mail et d'appel comme Zendesk, Zimbra, Aircall, Teams, Slack, Ringover, les réseaux sociaux etc.
Je suis polyglotte. Originaire d'un pays francophone, je suis titulaire d'une licence en littérature américaine et d'un certificat de niveau de la langue espagnole délivré par le Centro de Lenguas Modernas en Espagne.
• Professionnalisme : je traite chaque tâche avec le plus grand professionnalisme et m’engage à fournir des résultats de haute qualité.
J'ai des compétences pratiques en stratégie de marketing digital (campagne publicitaire optimisée sur facebook, google, etc.) acquises suite à diverses formations et masterclass dans le domaine. J'applique cela depuis 2020 à mes propres boutiques d'E-commerce en ligne comme source de trafic. En parallèle, j'aide les entreprises à augmenter leur visibilité, à construire une communauté sur les réseaux sociaux et à booster leurs ventes grâce aux dites compétences.
✍️ Une question ? Une demande particulière ? N'hésitez pas à nous écrire. C'est avec plaisir que nous vous répondrons.
Thank you.
Steps for completing your project
After purchasing the project, send requirements so Abdul Majidi can start the project.
Delivery time starts when Abdul Majidi receives requirements from you.
Abdul Majidi works on your project following the steps below.
Revisions may occur after the delivery date.
Send your requirements to Abdul after purchasing the project
Discussion about the project and your expectations then you give access to the tools you use for quick training.