You will get a perfect Customer Satisfaction!
Top Rated
Top Rated
Project details
Want to bring your company to the next level?
Your customers are not 100% satisfied? Your employees are not really proactive?
This is your chance to have things changed!
Your customers are not 100% satisfied? Your employees are not really proactive?
This is your chance to have things changed!
Purpose
BusinessIndustry
EcommerceLanguage
ItalianWhat's included
| Service Tiers |
Starter
$1,000
|
Standard
$2,000
|
Advanced
$4,000
|
|---|---|---|---|
| Delivery Time | 15 days | 30 days | 70 days |
Number of Hours of Work | 50 | 100 | 200 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
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About Martina
Customer Support | Customer Experience | IT EN ES Translator
100%
Job Success
Carini, Italy - 1:09 am local time
I am Martina, a dedicated CX Manager and professional Translator with over 8 years of experience in delivering exceptional service and precise translations.
✨ Customer Experience Expertise:
• Developed strategies that increased customer satisfaction by 20% and improved retention rates
• Successfully managed and mentored a team of 15 customer service representatives
• Experienced with tools like Zendesk, Freshdesk, Gorgias, and CX Armin to streamline workflows
• Skilled with eCommerce platforms: Shopify, WooCommerce, Magento
• Familiar with payments & subscriptions platforms: Stripe, Paddle, Adyen, RevenueCat
• Proficient with Jira, Notion, and Mixpanel for data-driven decisions and team collaboration
• Passionate about creating customer experiences that drive real business results
🌍 Translation Proficiency:
• Translated over 500,000 words (documents, websites, marketing content)
• Fluent in English, Italian, Spanish, and French
• Experienced with WordPress content management and localization
• Focused on culturally accurate and engaging translations
🌟 Why Choose Me?
I combine my passion for languages and cultures with strong customer experience expertise. My goal is always to exceed expectations and deliver results that truly make a difference.
🚀 Up-to-date with modern tools and trends, I bring a friendly, reliable, and professional approach to every project.
Let’s collaborate to elevate your customer experience and communication. I look forward to helping you achieve your goals and creating memorable journeys for your customers!
Steps for completing your project
After purchasing the project, send requirements so Martina can start the project.
Delivery time starts when Martina receives requirements from you.
Martina works on your project following the steps below.
Revisions may occur after the delivery date.
Team, Company and Issues knowledge
We will get to know each other. We'll analyze the team, the company and all the issues encountered with customer satisfaction.
Work plan
We will establish a work plan for the team, new shifts, modifications on their job tasks and advice on how to perform best.