You will get a polite and results-driven Customer Service Representative
Project details
Through my experience as a customer support representative, I acquired techniques for effective communication and negotiation that enabled me to consistently deliver exceptional customer service to customers and internal teammates, effectively resolving customer issues. I performed tasks such as answering calls, sending and responding to emails, and scheduling follow-up calls to effectively communicate the features, advantages, and benefits of the product, to enhance customer engagement. My work ethic is characterized by organization and dependability, which enables me to successfully manage multiple priorities while maintaining a positive attitude.
Project Type
Data Entry, Customer SupportWhat's included
| Service Tiers |
Starter
$15
|
Standard
$35
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 15 days |
Number of Revisions | 1 | 2 | 3 |
About Joseph
Lawyer | Customer Service & Tech Support | BPO Call Center
Abuja, Nigeria - 6:45 pm local time
1. Handled high volumes of calls and scheduled follow-up calls to drive customer engagement while maintaining quality standards for call duration time.
2. Provided timely and accurate support to customers via email, live chat and phone.
3. Demonstrated excellent verbal and written communication skills to interact with customers effectively.
4. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
5. Followed up with customers regarding product functionality and overall satisfaction.
6. Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
Steps for completing your project
After purchasing the project, send requirements so Joseph can start the project.
Delivery time starts when Joseph receives requirements from you.
Joseph works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
I peruse through the client's requirements and begin my work on the project whilst strictly applying the requirements.
Step 2
Once the project is completed, I will review the work done and message the client if I have any questions before proceeding.