You will get a premium customer service support
Top Rated
Top Rated
Project details
The project focuses on delivering customer service support that goes beyond traditional methods. What sets us apart is our dedication to creating a personalized customer experience through a combination of advanced technology and human touch.
Purpose
BusinessIndustry
EcommerceWhat's included
| Service Tiers |
Starter
$80
|
Standard
$110
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 10 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
7 reviews
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DB
Dana B.
Oct 14, 2024
Project Coordinator and Customer Support Specialist (CET timezone)
SL
Sandra L.
Apr 18, 2023
Tenue de livre
AG
Ali G.
Dec 6, 2022
Looking for Native Indian Speakers for Hindi and English Audio Data Collection Project
BP
Beatrix P.
Dec 15, 2021
French Transcription Project
Gloria is always the very responsible Upworker. She is a professional and we will be glad to collaborate with her again in the future project.
Good luck and stay healthy!
Good luck and stay healthy!
RM
Ricky M.
Oct 7, 2021
Give label to hate speech and entry a survey
Thank you for great work!
About Gloria
French-English Customer Service, E-commerce | Administrative Assistant
100%
Job Success
Kinshasa, Congo, the Democratic Republic of the - 8:31 pm local time
👋 Customer Support Specialist (FR/EN) | E-commerce & Shopify Expert
I help e-commerce businesses deliver exceptional customer experiences and manage their daily operations efficiently. 🛒
My expertise includes:
✅ Customer support via email, live chat & social media
✅ Shopify & WooCommerce management
✅ Order processing, tracking, refunds & replacements
✅ Resolving delivery issues and customer concerns
✅ Creating professional, personalized customer responses
✅ Improving customer satisfaction and retention
With 5+ years of experience and a Top Rated Plus status on Upwork, I provide reliable, detail-oriented, and customer-focused support to help online businesses grow. ⭐
__________________________________________________________________________
⭐ Top Rated Plus sur Upwork | 5+ ans d’expérience
👋 Spécialiste du Support Client Bilingue (FR/EN) | Expert E-commerce & Shopify
J’aide les boutiques en ligne à offrir une excellente expérience client et à gérer efficacement leurs opérations quotidiennes. 🛒
Mes domaines d’expertise :
✅ Support client par email, chat en direct et réseaux sociaux
✅ Gestion Shopify & WooCommerce
✅ Traitement des commandes, suivis, remboursements et remplacements
✅ Résolution des problèmes de livraison et demandes clients
✅ Rédaction de réponses professionnelles et personnalisées
✅ Amélioration de la satisfaction et de la fidélisation client
Avec plus de 5 ans d’expérience et le statut Top Rated Plus sur Upwork, j’offre un support fiable, organisé et orienté client pour aider les entreprises e-commerce à gagner du temps et à développer leur activité. ⭐
Steps for completing your project
After purchasing the project, send requirements so Gloria can start the project.
Delivery time starts when Gloria receives requirements from you.
Gloria works on your project following the steps below.
Revisions may occur after the delivery date.
Receive communication tools credentials
Start working on responding to clients inquiries