You will get a professional Customer Service Representative
Rising Talent
Project details
You will get a professional service at a very affordable cost. I have a lot of experience interacting with various types of customers via email, live chat, and on Social Media platforms.
You will also get a professional to manage your E-commerce store at a very affordable price.
You will also get a professional to manage your E-commerce store at a very affordable price.
Industry
Consumer Goods, Ecommerce, Health & Wellness, Manufacturing, Nonprofit, Retail & WholesalePlatform
Etsy, Facebook Shops, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$150
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Management Duration (Days) | 3 | 7 | 20 |
Inventory Management | - | - | |
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | ||
Reporting | - | - | - |
Frequently asked questions
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Tony V.
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Andy P.
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Meshi C.
Jul 10, 2024
Virtual Assistant Admin To Join Successful Virtual Law Firm (PST)
Ugochi is a great worker and a fast learner. She is eager to complete tasks even if something comes up on the weekend. Her work ethic is terrific and I would recommend her for any workplace.
NZ
Noor Z.
Jun 16, 2023
Looking for an assistant to take meeting notes in perfect English.
JB
Joy B.
May 30, 2023
Identity Specialist
About Ugochi
PhD Microbiologist | Research Analyst | Trust & Safety Specialist
Ikeja, Nigeria - 2:37 pm local time
My background is unusual in a useful way: I combine scientific research and analytical thinking with real-world investigation, customer support, and operational experience.
🔬 MICROBIOLOGY & SCIENTIFIC RESEARCH
I have a PhD in Environmental Microbiology and research experience spanning environmental microbiology, microbial ecology, bioremediation, phytoremediation, water microbiology, antimicrobial research, phytochemical profiling, biosafety evaluation, and environmental health.
My research experience includes:
✦ Microbiology Research
✦ Environmental Microbiology
✦ Research Assistant Services
✦ Literature Reviews
✦ Research Data Collection
✦ Statistical Analysis & Data Interpretation
✦ Scientific Report Writing
✦ Microbial Isolation & Characterization
✦ Antimicrobial Susceptibility Testing
✦ Phytochemical Profiling
✦ Bioremediation & Phytoremediation
✦ Water Quality & Environmental Research
✦ Laboratory Research & Documentation
My doctoral research focused on the remediation of crude oil-contaminated water using plant-based phytocoagulants and sugarcane bagasse-activated carbon. I conducted experimental design, laboratory investigations, data collection, statistical analysis, and research reporting, including fieldwork sampling and analyzing water quality across 30+ contaminated sites. I've published two peer-reviewed research papers as lead author.
📊 DATA & RESEARCH ANALYSIS
I can support projects that require careful research, structured data handling, and analytical thinking, including:
✦ Research Data Analysis
✦ Data Collection & Organization
✦ Data Cleaning
✦ Statistical Analysis
✦ Data Interpretation
✦ Literature Research
✦ Research Documentation
✦ SQL & Power BI Data Analysis
✦ Technical Reporting
🛡️ TRUST & SAFETY & INVESTIGATIONS
I also have professional experience in Trust & Safety, user investigations, identity verification, policy enforcement, risk assessment, escalations, and high-volume case review.
At Yubo, a global youth platform, I reviewed thousands of cases weekly using structured workflows and internal dashboards, including CSAM investigation, fraud and identity verification, and harassment review, while collaborating with Product, Policy, and Engineering teams to close workflow gaps and improve enforcement processes.
I can support:
✦ Trust & Safety Operations
✦ User Investigations
✦ Identity Verification
✦ Content moderation
✦ Content & Policy Review
✦ Fraud & Abuse Investigation
✦ Risk Assessment
✦ Case Review
✦ Escalation Management
✦ Quality Assurance
✦ Policy Enforcement
💬 CUSTOMER & TECHNICAL SUPPORT
My remote experience also includes Customer Support, Technical Support, Zendesk, user onboarding, troubleshooting, email support, and live chat.
I have managed high-volume customer interactions, resolved technical issues, documented cases, handled escalations, and supported users across international teams.
I can help with:
✦ Customer Support
✦ Technical Support
✦ Zendesk Support
✦ Email & Chat Support
✦ User Onboarding
✦ Troubleshooting
✦ Ticket Management
✦ Customer Escalations
WHY CLIENTS WORK WITH ME
✦ PhD in Environmental Microbiology
✦ Two peer-reviewed scientific publications (lead author)
✦ 5+ years of remote professional experience
✦ Experience handling high-volume investigations and customer cases
✦ Strong research, analytical, documentation, and communication skills
✦ Comfortable working independently with international teams
✦ Detail-oriented and highly organized
✦ Able to learn new tools, platforms, and workflows quickly
I don't approach every project as just another task to complete. I focus on understanding the problem, analyzing the information carefully, documenting the findings clearly, and delivering work that is useful to the client.
Whether you need a microbiologist for scientific research, a research assistant for literature and data analysis, a Trust & Safety specialist for investigations, or a customer support professional for technical and user-facing operations, I bring a combination of scientific knowledge, analytical ability, investigation experience, and strong communication.
If your project requires someone who can research deeply, analyze critically, investigate carefully, and communicate clearly, I'd be glad to contribute.
Steps for completing your project
After purchasing the project, send requirements so Ugochi can start the project.
Delivery time starts when Ugochi receives requirements from you.
Ugochi works on your project following the steps below.
Revisions may occur after the delivery date.
Project Steps
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