You will get a professional customer support (Email/Live chat) from an Amazon CS Expert.
Project details
Project Summary- You will get a professional customer support which will leave the customer impressed with the level of service that they have received. With over 2 years of experience in Amazon, I have successfully completed more than 12 specialist training courses (such as Message Us North America Chat, Resolution Specialist, Email Training and Soft Skills Certificate) and helped customers from 3 different countries. I provide customer service via email support and live chat. My main specialties is order/payment/ refund processing and resolution.
Kindly contact me to discuss more details and your needs.
Kindly contact me to discuss more details and your needs.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$90
|
Standard
$180
|
Advanced
$270
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Donald Paul Rex
Saas Support | Technical Support| Customer Support
Coimbatore, India - 4:34 am local time
My technical skills include troubleshooting, customer support, technical support, product support, Linux administration, system administration, identity and access management (IAM), patching and backup activities, VM management, monitoring, Microsoft Office, Zendesk, Freshdesk, Ubuntu Linux, SSH console, CLI, Hyper-V, Citrix Xenserver, Citrix Workspace, Citrix Studio, Alike (Quadric) backup, Zabbix, AWS S3, AWS EC2, AWS CloudWatch, Keycloak, Apache Airflow, Postman, Active Directory, Jenkins, Docker, HubSpot Service Hub, Salesforce ERP, Microsoft Dynamics 365 CRM & ERP, Astimax, Slack, Python, and SQL.
In my previous role at Noodle.ai as a Technical Support Engineer, I handled identity and access management tasks, monitored VM performance using Zabbix, managed Linux administration through SSH console, and administered AWS IAM accounts for different clients, providing access to S3 browser storage.
During my time at TeamViewer as a Customer Support Specialist, I supported APAC and Indian customers, addressed technical, license, and account-related queries, and conducted online demonstrations of software functionalities. I utilized various contact mediums such as phone calls, emails, and chats, and managed inquiries through ticket systems like Freshdesk, Microsoft Dynamics 365 CRM, and ERP systems.
As a Customer Support Associate at Amazon, I managed incoming inquiries, researched and resolved customer issues, and ensured timely and satisfactory responses. My ability to ask the right questions and provide excellent customer service contributed to effective issue resolution.
I hold a Master of Computer Applications degree from Amity University and a Bachelor of Business Administration degree from Periyar University. Additionally, I have an Advanced Diploma in Electrical & Electronics Engineering from Coventry University (Singapore). I am also certified as an AWS Certified Cloud Practitioner and have completed the Google IT Support Professional Certificate.
With my technical expertise, customer support skills, and certifications, I am well-equipped to provide valuable contributions to your team. Let's connect and discuss how I can contribute to your projects and goals.
Steps for completing your project
After purchasing the project, send requirements so Donald Paul Rex can start the project.
Delivery time starts when Donald Paul Rex receives requirements from you.
Donald Paul Rex works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Kindly provide me the details and timezone/timing you need.
Step 2
Summary report will be provided.