You will get A professional email and chat customer support for your business.
Project details
Hi there! šš½
Are you overwhelmed with customer emails or chat inquiries? Iām here to help!
I am an experienced Customer Service Specialist with a background in handling high-volume inquiries, reservations, and CRM systems. I provide professional, timely, and customer-focused support that keeps your clients happy and loyal.
Are you overwhelmed with customer emails or chat inquiries? Iām here to help!
I am an experienced Customer Service Specialist with a background in handling high-volume inquiries, reservations, and CRM systems. I provide professional, timely, and customer-focused support that keeps your clients happy and loyal.
Purpose
BusinessIndustry
TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 16 | 24 | 40 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $30
Additional Hour of Work
+$30
Scriptwriting
(+ 2 Days)
+$50
Summary Report
(+ 2 Days)
+$50About Shantal
CSR, Sales Advocate, Reservations Specialist, Chat and Tech support.
Linstead, JamaicaĀ - 9:55 am local time
Enthusiastic Customer Service Representative with 6 years of experience assisting customers via
telephone. I have dabbled in technical support and sales as well, in various campaigns. Passionate about delivering exceptional service and making customers feel valued, with a warm and friendly personality, and a great team player. Worked with Crm programmes such as Zendesk, Salesforce, and Cxone, just to name a few. I have always added value to all campaigns I have worked with by maintaining strong Csat results and making sales by upselling where necessary.
Steps for completing your project
After purchasing the project, send requirements so Shantal can start the project.
Delivery time starts when Shantal receives requirements from you.
Shantal works on your project following the steps below.
Revisions may occur after the delivery date.
Gather client information.
I will ensure that I have access to the support platform (Zendesk, CXone, etc.), a point of contact for clarification, and ensure I have information regarding the tone and style of responses.
Organize the work
Review the total number of messages or chats to handle. Categorize inquiries if possible.