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You will get a professional VA solutions oriented
Project details
Are you an individual who needs assistance with your calendar, emails, and other administrative tasks?
Are you an e-merchant who needs to offload some tasks to better focus on your core business?
Are you a drop shipper with several online stores and need top customer service to guarantee total satisfaction to your customers?
I'm the right person for you!
Why me?
I offer you many years of experience in a variety of fields. You don't need to hire different people to do different tasks.
I am a proven multitasker. My clients say that I am more than a VA, I am solution-oriented.
I am simple, understanding, and encouraging! Yes, with me, discouragement is never on the program. I am here to encourage you to bring out the best in yourself! And my name is Sonia.
Are you an e-merchant who needs to offload some tasks to better focus on your core business?
Are you a drop shipper with several online stores and need top customer service to guarantee total satisfaction to your customers?
I'm the right person for you!
Why me?
I offer you many years of experience in a variety of fields. You don't need to hire different people to do different tasks.
I am a proven multitasker. My clients say that I am more than a VA, I am solution-oriented.
I am simple, understanding, and encouraging! Yes, with me, discouragement is never on the program. I am here to encourage you to bring out the best in yourself! And my name is Sonia.
Industry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Lifestyle, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Revisions | 2 | 2 | 10 |
Number of Hours of Work | 4 | 10 | 80 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | - | |
Travel Planning | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $100
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KP
Kendy P.
May 31, 2024
Mission : Informatisation de nos outils pédagogiques
FD
Fenide D.
Mar 13, 2022
Besoin d'une assistante virtuelle
EK
Equipe K.
Oct 18, 2021
Looking for a GREAT Copywriter/WebMarketing assistant who speaks French
Thanks !
BD
Bernard D.
Aug 12, 2021
Assistante virtuelle Français
Travail très apprécié. A l'écoute et rigoureuse dans son travail. Je reviendrai certainement vers vous. Je la recommande vivement!!!
KD
Kim D.
Dec 8, 2020
Assistant virtuel
About Sonia N A
Bilingual French Customer Support | Virtual Assistant | Claims Admin
Winnipeg, Canada - 10:34 am local time
I am a French-English Customer Support and Administrative Professional based in Canada, with over five years of virtual assistance experience and more than three years of experience at Canada Life.
Throughout my career at Canada Life, I have held progressive positions in claims processing, prior authorization, benefits administration, and disability solutions. I currently work as a Bilingual Intake Coordinator, where I review disability claim documents, communicate with plan members and sponsors, identify missing information, resolve discrepancies, and maintain accurate and confidential records.
My professional experience includes:
Bilingual French-English customer service
Email and telephone communication
Disability claims intake and administration
Medical, dental, drug, hospital, and vision claims processing
Prior authorization document review
Customer and claimant follow-ups
Confidential information management
Data entry and database updates
Document verification and organization
CRM and case management systems
E-commerce customer support
Order processing and customer inquiries
Virtual and administrative assistance
French proofreading and translation support
Why work with me?
More than 967 hours completed on Upwork
Over $6,000 earned on Upwork
More than five years of virtual assistance experience
Over three years of experience at Canada Life
Native French speaker working professionally in English
Strong experience in regulated and deadline-driven environments
Detail-oriented, dependable, organized, and discreet
Comfortable managing sensitive and confidential information
Committed to accurate and professional customer service
I understand the importance of responding promptly, following procedures, protecting customer information, and delivering accurate work.
Whether you need support with customer service, claims administration, emails, document review, data entry, e-commerce operations, or daily administrative tasks, I can help you keep your business organized and your customers supported.
Let’s discuss how I can support your organization.
----------------------------------------------------------------------------------------------------------------
VERSION FRANCAISE
Je suis une professionnelle bilingue français-anglais basée au Canada, avec plus de cinq années d’expérience en assistance virtuelle et plus de trois années d’expérience chez Canada Life.
Mon parcours comprend le traitement des réclamations médicales, dentaires et pharmaceutiques, les autorisations préalables, l’administration des prestations ainsi que la gestion initiale des dossiers d’invalidité.
Je peux vous accompagner pour votre service à la clientèle, vos courriels, vos suivis clients, la vérification de documents, la saisie de données, l’administration des réclamations et vos activités de commerce électronique.
Expériences Canada Life à ajouter
Bilingual Intake Coordinator – Disability Solutions
Canada Life | September 2025 – Present
Review disability claim documentation and verify that required information is complete.
Communicate with plan members and plan sponsors in French and English.
Identify missing information and resolve documentation discrepancies.
Maintain accurate and confidential claim records.
Prioritize urgent, specialized, and hardship-related cases.
Complete claim intake activities within established service standards.
Claims Processor – Prior Authorization
Canada Life | August 2025 – September 2025
Reviewed prescription drug and healthcare prior authorization requests.
Verified medical forms, government approvals, and supporting documents.
Updated claimant information and internal systems accurately.
Contacted claimants regarding missing or incomplete information.
Managed confidential health and personal information.
Bilingual Claims Processor – Benefits Payment Office
Canada Life | June 2023 – August 2025
Processed medical, dental, prescription drug, hospital, and vision claims.
Reviewed claims for accuracy, eligibility, and required documentation.
Corrected claim discrepancies and updated customer records.
Handled sensitive personal and financial information confidentially.
Followed internal procedures and quality standards in a high-volume environment.
Compétences prioritaires
Mets ces compétences en tête de ton profil :
Customer Support
Administrative Support
French
Claims Processing
Email Support
Virtual Assistance
Data Entry
Document Review
Customer Service
Insurance Claims
Medical Claims Processing
Order Processing
E-commerce Support
CRM Software
French Proofreading
Steps for completing your project
After purchasing the project, send requirements so Sonia N A can start the project.
Delivery time starts when Sonia N A receives requirements from you.
Sonia N A works on your project following the steps below.
Revisions may occur after the delivery date.
Let's discuss about your project
I am immediately available. A clear list of things you want me to do with necessary instructions.
Let's start the work
After all the agreements, I can start the work with a real plan.