You will get manage your Shopify orders & Zendesk/Gorgias support tickets
Project details
Are you losing customers due to slow response times or inconsistent support?
I help e-commerce and service-based businesses deliver professional, bilingual (French/English) customer support that protects brand reputation and improves retention.
With 6+ years of experience on Upwork supporting international clients (58 jobs, 2,400+ hours), I handle:
• Email & Live Chat Support
• Order tracking, refunds & disputes
• Calm resolution of difficult or frustrated customers
• Accurate ticket documentation & follow-up
• Light social media & community management
Tools I work with daily: Shopify, Zendesk, Gorgias, Freshdesk, and various CRM workflows. I adapt quickly to brand tone, tone-of-voice guidelines, and internal processes.
My approach: fast first-response times, empathetic communication, and structured problem-solving — because every interaction impacts reviews and repeat purchases.
If you're looking for a reliable, long-term customer support partner, let's connect.
I help e-commerce and service-based businesses deliver professional, bilingual (French/English) customer support that protects brand reputation and improves retention.
With 6+ years of experience on Upwork supporting international clients (58 jobs, 2,400+ hours), I handle:
• Email & Live Chat Support
• Order tracking, refunds & disputes
• Calm resolution of difficult or frustrated customers
• Accurate ticket documentation & follow-up
• Light social media & community management
Tools I work with daily: Shopify, Zendesk, Gorgias, Freshdesk, and various CRM workflows. I adapt quickly to brand tone, tone-of-voice guidelines, and internal processes.
My approach: fast first-response times, empathetic communication, and structured problem-solving — because every interaction impacts reviews and repeat purchases.
If you're looking for a reliable, long-term customer support partner, let's connect.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$40
|
Standard
$250
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Projects | 4 | 10 | 30 |
General Project Consulting | - | - | |
Define Project Goals | - | - | |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | - | - | - |
Risk Management | - | - | - |
Resource Management | - | - | |
Budget Management | - | - | - |
Project Reports | - | - | - |
Project Diagrams Provided | - | - | - |
32 reviews
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AV
Antoine V.
Nov 20, 2025
French speaking virtual assistant for project management
Great job ! Regina is both professionnal and reactive.
AA
A A.
May 20, 2024
Bilingual Customer Service Representative (French/English)
I highly recommend Regina for any English/French call job. She was very communicative, available, and performed exceptionally well. I will definitely hire her again in the future.
EN
Eyal N.
Jan 23, 2024
English to French Translation - Medical Device Instruction for Use
TD
Tracey D.
Sep 18, 2023
Customer Service Agent
MM
Martyna M.
Aug 28, 2023
Copywriting - FR
About Regina
Bilingual Customer Support Specialist | Zendesk, Gorgias, Freshdesk
100%
Job Success
Cotonou, Benin - 3:00 pm local time
I help e-commerce and service-based businesses deliver professional, bilingual (French/English) customer support that protects brand reputation and improves retention.
With 6+ years of experience on Upwork supporting international clients (58 jobs, 2,400+ hours), I handle:
• Email & Live Chat Support
• Order tracking, refunds & disputes
• Calm resolution of difficult or frustrated customers
• Accurate ticket documentation & follow-up
• Light social media & community management
Tools I work with daily: Shopify, Zendesk, Gorgias, Freshdesk, and various CRM workflows. I adapt quickly to brand tone, tone-of-voice guidelines, and internal processes.
My approach: fast first-response times, empathetic communication, and structured problem-solving — because every interaction impacts reviews and repeat purchases.
If you're looking for a reliable, long-term customer support partner, let's connect.
Steps for completing your project
After purchasing the project, send requirements so Regina can start the project.
Delivery time starts when Regina receives requirements from you.
Regina works on your project following the steps below.
Revisions may occur after the delivery date.
Let's discuss about your project
I am immediately available for the tasks. A clear list of things you want me to do with necessary instructions Please, share all the requirements as well as the project details
Let's start the work
We will agree on the number of hours based and real plan