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You will get a professional Virtual Assistant with 2 years of experience
Project details
Professional Airbnb, VRBO, and Booking.com property manager and Customer Service provider. Expert in guest communication services. My main area of expertise is vacation rental management. I have vast experience managing Short Term Rentals on Airbnb.com, Homeaway.com, VRBO.com, TripAdvisor, and Booking.com.
Here is the summary of my previous work experience and tasks handled in the Short Term Rental Business:
Property Manager
• Managed Channel manager
• Guest communication/ customer service
• Calendar and pricing management
• Coordinated maintenance issue and scheduling contractors
• Scheduled cleaners for turnover
• Set up and integration of listings
• Set up of automated messages
• Collection of security deposit
• Review disputes
• Damage claim disputes
• Improvement of internal policies and process
Case Manager for Airbnb for 2 years.
• Provided customer service
• Handled cases related to conflict and mediation
• The provided resolution to reservation-related issues
• Guided and educated users on using the platform and its terms
• Provided troubleshooting steps
Here is the summary of my previous work experience and tasks handled in the Short Term Rental Business:
Property Manager
• Managed Channel manager
• Guest communication/ customer service
• Calendar and pricing management
• Coordinated maintenance issue and scheduling contractors
• Scheduled cleaners for turnover
• Set up and integration of listings
• Set up of automated messages
• Collection of security deposit
• Review disputes
• Damage claim disputes
• Improvement of internal policies and process
Case Manager for Airbnb for 2 years.
• Provided customer service
• Handled cases related to conflict and mediation
• The provided resolution to reservation-related issues
• Guided and educated users on using the platform and its terms
• Provided troubleshooting steps
Purpose
BusinessIndustry
Real Estate, Travel & TourismLanguage
EnglishWhat's included $50
These options are included with the project scope.
$50
- Delivery Time 1 day
7 reviews
(4)
(0)
(1)
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This project doesn't have any reviews.
VA
Vanessa A.
Nov 19, 2024
STR Management (Guesty and other OTA's)
UUnfortunately, they never texted back again after I had some errors on the agenda and lost a lot of money because I needed to pay a cancellation fee to every booking that was not synced. But very kind people, sad that they never texted back again after I talked about these issues.
SH
Sam H.
Aug 13, 2024
Airbnb Virtual Assistant
Ok
MD
Myre D.
May 20, 2024
Vacations Rental Manager (IGMS, Airbnb and VRBO)
JJ
Jamar J.
Apr 29, 2024
Short Term Rental Agent
Muneeba has been working with me for approximately 4-5 months, and unfortunately, this period has been marked by significant challenges that have adversely affected my business. The most pressing issue has been poor communication, with Muneeba often delaying or failing to provide critical task-related updates. This was evident on several occasions, including specific instances on April 10 and 27, 2024, where her inability to communicate effectively with the team was noted.
Her execution of technical tasks was also problematic, leading to operational disruptions and financial repercussions. A notable example occurred on April 23, 2024, when a mishandled cancellation request resulted in a loss of $400 due to delayed responses.
Muneeba's professional conduct has also been lacking; she has been defensive rather than receptive to feedback aimed at improving her performance. This issue was particularly acute during emergency situations where rapid and precise communication was crucial, yet lacking, as highlighted during a building emergency on January 15, 2024.
Despite the relatively short duration of her employment and numerous efforts to guide and improve her performance, Muneeba has not demonstrated the necessary improvement or reliability. This has led to the decision to terminate our professional relationship, as the continuous issues have necessitated a reassessment of her fit for our operational needs.
Her execution of technical tasks was also problematic, leading to operational disruptions and financial repercussions. A notable example occurred on April 23, 2024, when a mishandled cancellation request resulted in a loss of $400 due to delayed responses.
Muneeba's professional conduct has also been lacking; she has been defensive rather than receptive to feedback aimed at improving her performance. This issue was particularly acute during emergency situations where rapid and precise communication was crucial, yet lacking, as highlighted during a building emergency on January 15, 2024.
Despite the relatively short duration of her employment and numerous efforts to guide and improve her performance, Muneeba has not demonstrated the necessary improvement or reliability. This has led to the decision to terminate our professional relationship, as the continuous issues have necessitated a reassessment of her fit for our operational needs.
EO
Emmanuel O.
Mar 2, 2024
Secure home management LLC
This team was great!
About Muneeba
Airbnb Management, VRBO, Booking.com and Expedia / Guest communication
Faisalabad, Pakistan - 12:37 am local time
Professional Airbnb, VRBO, and Booking.com property manager and Customer Service provider. Expert in guest communication services. My main area of expertise is vacation rental management. I have vast experience managing Short Term Rentals on Airbnb.com, Homeaway.com, VRBO.com, TripAdvisor, and Booking.com.
Here is the summary of my previous work experience and tasks handled in the Short Term Rental Business:
Property Manager
- Managed Channel manager
- Guest communication/ customer service
- Calendar and pricing management
- Coordinated maintenance issue and scheduling contractors
- Scheduled cleaners for turnover
- Set up and integration of listings
- Set up of automated messages
- Collection of security deposit
- Review disputes
- Damage claim disputes
- Improvement of internal policies and process
Case Manager for Airbnb for 2 years.
- Provided customer service
- Handled cases related to conflict and mediation
- The provided resolution to reservation-related issues
- Guided and educated users on using the platform and its terms
- Provided troubleshooting steps
Software used:
-Airbnb
-VRBO
-Booking.com
-TripAdvisor (etc).
-Agoda
-Expedia
- Lodgify
- Guesty For Hosts
- Guesty for Pros
-Hostaway
-Hospitable
- Smoobu
- Smartbnb
- Turnoverbnb
- Slack
- Smartlock apps such as August App, Kwikset, Schlage and Sifely
- Blink
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Revisions may occur after the delivery date.
How I complete the work?
I will complete the work and will keep you up- to date about the work during the completion of work.