You will get a professional zendesk or freshdesk helpdesk setup.
Project details
Is your support inbox cluttered, leading to delayed response times and frustrated customers? A disorganized helpdesk eats away at your revenue. I will architect a clean, automated helpdesk infrastructure in Zendesk or Freshdesk so your team can clear tickets faster and scale efficiently.
What's included
| Service Tiers |
Starter
$70
|
Standard
$150
|
Advanced
$190
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
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GW
Giselle W.
May 26, 2026
100 Needed for Reading/Response Project - Vine (May-June 2026)
Ekaette was efficient in execution and great to communicate with throughout the project.
About Ekaette
Customer Support Operations | Helpdesk Setup & Automation Specialist
Lagos Island, Nigeria - 9:52 am local time
I help businesses improve customer experience, streamline support operations, and automate workflows so they can save time, retain customers, and scale efficiently.
I’m a Customer Support Specialist skilled in handling customer inquiries, managing CRM systems, and creating smooth automated workflows that improve team productivity and customer satisfaction.
With strong communication, empathy, and problem-solving skills, I focus on helping businesses build better relationships with their customers while reducing operational stress.
What I Can Help You With:
Customer Support (Email, Chat & Ticket Handling)
HubSpot CRM Management.
Zapier Workflow Automation.
Customer Onboarding & Follow-up.
Inbox & Helpdesk Management.
Lead Tracking & CRM Organization.
Customer Relationship Management.
Data Entry & Administrative Support.
Process Improvement & Automation.
Customer Retention Strategies.
Tools I Work With:
HubSpot CRM
Zapier
Slack
Google Workspace
Trello
Asana
Zoom
Microsoft Office
Canva
Freshdesk
Zendesk
I understand that many businesses struggle with:
Slow customer response times.
Losing leads due to poor follow-up.
Repetitive manual tasks
Disorganized customer data.
Poor customer retention.
My goal is to help you solve these challenges by creating efficient systems, improving communication, and ensuring your customers feel valued at every stage.
I am reliable, detail-oriented, easy to work with, and committed to delivering high-quality support that positively impacts your business.
If you're looking for a customer support professional who can combine excellent communication with CRM management and automation skills, let’s work together.
Let’s discuss how I can support your business and improve your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Ekaette can start the project.
Delivery time starts when Ekaette receives requirements from you.
Ekaette works on your project following the steps below.
Revisions may occur after the delivery date.
System Configuration and Routing
Building out your agent groups