You will get a reliable customer support that improves satisfaction and retention
Rising Talent
Rising Talent
Project details
You will get reliable and professional customer support that keeps your customers satisfied, engaged, and loyal.
I help businesses deliver excellent customer experiences by handling emails, live chats, and social media inquiries efficiently and professionally. With experience supporting hospitality and real estate businesses, I understand how to communicate clearly, resolve issues quickly, and maintain a positive brand image.
I am proactive, detail-oriented, and skilled in using tools like Zendesk, Zoho, and other CRM platforms to manage customer interactions, track issues, and ensure timely responses.
Whether you need short-term assistance or ongoing support, I provide consistent, high-quality service that improves customer satisfaction and retention.
Let me handle your customers while you focus on growing your business.
I help businesses deliver excellent customer experiences by handling emails, live chats, and social media inquiries efficiently and professionally. With experience supporting hospitality and real estate businesses, I understand how to communicate clearly, resolve issues quickly, and maintain a positive brand image.
I am proactive, detail-oriented, and skilled in using tools like Zendesk, Zoho, and other CRM platforms to manage customer interactions, track issues, and ensure timely responses.
Whether you need short-term assistance or ongoing support, I provide consistent, high-quality service that improves customer satisfaction and retention.
Let me handle your customers while you focus on growing your business.
Purpose
BusinessIndustry
Architecture & Interior Design, Business Services & Consulting, Ecommerce, Engineering, Food & Beverage, Manufacturing & Storage, Real Estate, Software, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 4 | 6 | 10 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Goodness
Virtual Assistant & Customer Support Specialist
Lagos, Nigeria - 4:06 am local time
If you’re looking for someone who is reliable, proactive, and can handle both your customer support and day-to-day operations without constant supervision, then you’re in the right place.
I’m a Virtual Assistant and Customer Support Specialist with a strong background in project management, technical sales, and operations, which means I don’t just complete tasks- I understand how businesses run and how to keep things moving efficiently.
I help businesses stay organized, respond to customers professionally, and maintain smooth daily operations.
Over the years, I have:
✅ Managed multiple tasks and operations across different teams and departments
✅ Handled customer inquiries, follow-ups, and complaints with a focus on satisfaction and retention
✅ Improved customer experience by being proactive, responsive, and solution-oriented
✅ Coordinated schedules, appointments, and workflows to ensure nothing falls through the cracks
✅ Supported businesses with admin tasks, communication, and process organization
My goal is to make your work easier, keep your customers happy, and help your business run smoothly behind the scenes. I take pride in being someone you can rely on, once I’m given a task, I own it and ensure it gets done properly.
What I Can Help You With
1. Customer Support
- Email and chat support
- Responding to customer inquiries
- Handling complaints and follow-ups
- Customer onboarding and retention
2. Virtual Assistance
- Email and calendar management
- Appointment scheduling
- Data entry and internet research
- File and workflow organization
3. Administrative & Operations Support
- CRM management (Zendesk, Zoho, HubSpot)
- Task tracking and coordination
- Process improvement and organization
- Team communication and support
Tools I’m Comfortable With:
Zendesk | Zoho | HubSpot | Trello | Jira | Slack | Google Workspace | Microsoft Office | Notion | Canva | CapCut | Photoshop| gamma ai| Carrd| Autocad| TIA Portal | Factory IO | etc
Why You Should Work With Me
✅ I communicate clearly and respond quickly
✅ I am highly organized and detail-oriented
✅ I take initiative and solve problems without waiting to be told
✅ I adapt quickly to new tools and systems
✅ I am committed to delivering quality work every time
Steps for completing your project
After purchasing the project, send requirements so Goodness can start the project.
Delivery time starts when Goodness receives requirements from you.
Goodness works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Access
Client provides tools access, guidelines, and support details.
Setup & Familiarization
I review your products/services, FAQs, and communication style.