You will get a reliable data entry and customer support for your business
Project details
You will get professional and reliable remote customer support designed to strengthen your client relationships and boost your business efficiency. With over 3 years of hands-on experience in customer service, CRM management, data entry, and virtual operations, I specialize in handling emails, live chats, and client inquiries using tools like HubSpot, Zendesk, Typeform, and Google Workspace.
My approach combines accuracy, empathy, and clear communication to ensure every customer interaction leaves a positive impression. I also provide daily or weekly performance reports using Google Sheets and CRM dashboards to help you track results and optimize workflows.
Whether you need someone to manage customer tickets, organize data, or coordinate remote teams, I’ll deliver dependable support that reflects your brand’s tone and professionalism. The work I deliver is structured, data-backed, and 100% focused on results and client satisfaction.
My approach combines accuracy, empathy, and clear communication to ensure every customer interaction leaves a positive impression. I also provide daily or weekly performance reports using Google Sheets and CRM dashboards to help you track results and optimize workflows.
Whether you need someone to manage customer tickets, organize data, or coordinate remote teams, I’ll deliver dependable support that reflects your brand’s tone and professionalism. The work I deliver is structured, data-backed, and 100% focused on results and client satisfaction.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Financial Services, Nonprofit, Retail & Wholesale, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About James
Operations Virtual Assistant | CRM | Customer Support | Data Handling.
Nakuru, Kenya - 9:52 pm local time
I can help with:
* CRM updates and lead tracking
* Customer chat and email support
* Data entry, processing, and validation
* Web research and reporting
* Email and document organization
* Excel and Google Sheets
* AI data annotation and quality review
* Transcription review and data validation
* Administrative and workflow support
I have experience with **HubSpot, Zendesk, Google Workspace, Microsoft Office, Excel, Notion, Trello, ClickUp, JIRA, Slack, ChatGPT, and Gemini**.
I’m reliable, detail-oriented, quick to learn new tools, and comfortable working independently or following established processes. I focus on **accuracy, clear communication, and meeting deadlines**.
Available for both **one-time projects and ongoing remote support**.
Steps for completing your project
After purchasing the project, send requirements so James can start the project.
Delivery time starts when James receives requirements from you.
James works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
Receive logins, CRM/chat access, FAQs, and preferred reporting template so I can start immediately.
Review & Setup
Audit existing workflows, import customer data into Google Sheets/CRM, and set up response templates and tags.