You will get a reliable data entry and customer support for your business
Project details
You will get professional and reliable remote customer support designed to strengthen your client relationships and boost your business efficiency. With over 3 years of hands-on experience in customer service, CRM management, data entry, and virtual operations, I specialize in handling emails, live chats, and client inquiries using tools like HubSpot, Zendesk, Typeform, and Google Workspace.
My approach combines accuracy, empathy, and clear communication to ensure every customer interaction leaves a positive impression. I also provide daily or weekly performance reports using Google Sheets and CRM dashboards to help you track results and optimize workflows.
Whether you need someone to manage customer tickets, organize data, or coordinate remote teams, I’ll deliver dependable support that reflects your brand’s tone and professionalism. The work I deliver is structured, data-backed, and 100% focused on results and client satisfaction.
My approach combines accuracy, empathy, and clear communication to ensure every customer interaction leaves a positive impression. I also provide daily or weekly performance reports using Google Sheets and CRM dashboards to help you track results and optimize workflows.
Whether you need someone to manage customer tickets, organize data, or coordinate remote teams, I’ll deliver dependable support that reflects your brand’s tone and professionalism. The work I deliver is structured, data-backed, and 100% focused on results and client satisfaction.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Financial Services, Nonprofit, Retail & Wholesale, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About James
CRM, Virtual Assistant specializing in HubSpot, Customer Support
Nakuru, Kenya - 8:56 pm local time
I support business owners, startups, and remote teams by handling CRM systems (especially HubSpot), organizing customer data, managing email and scheduling tasks, and automating repetitive workflows using tools like Zapier, Make, and Notion.
My goal is to help you reduce manual work, stay organized, and improve response time so you can focus on growing your business instead of managing daily operations.
I have hands-on experience in CRM management, customer support, data entry, and remote operations. In my previous roles, I have consistently maintained 100% SLA compliance, improved data accuracy, and optimized workflows through structured systems and automation.
I am comfortable working independently, following processes, and ensuring tasks are completed accurately and on time. I take pride in being reliable, detail-oriented, and efficient in fast-paced remote environments.
If you are looking for someone to manage your CRM, support your customers, and help streamline your business operations, I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so James can start the project.
Delivery time starts when James receives requirements from you.
James works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
Receive logins, CRM/chat access, FAQs, and preferred reporting template so I can start immediately.
Review & Setup
Audit existing workflows, import customer data into Google Sheets/CRM, and set up response templates and tags.