You will get Shopify Customer Support (Weekly Contract)
Project details
I'll handle your Shopify store's customer support inbox for one week — all chat, email, and order-related tickets. Ideal for stores with 50–200 support requests per week.
What I will do each day
• Monitor your inbox throughout the day and respond to all incoming tickets within 4 hours
• Handle order inquiries, delivery questions, refund requests, and general customer questions
• Check Shopify order details directly to give customers accurate, real-time information
• Flag and escalate any issues that need your attention, such as payment disputes, high-value orders, or sensitive complaints, with a full summary so you are not going in blind
• Keep every ticket documented and tagged so your inbox stays organized throughout the week
What I will do each day
• Monitor your inbox throughout the day and respond to all incoming tickets within 4 hours
• Handle order inquiries, delivery questions, refund requests, and general customer questions
• Check Shopify order details directly to give customers accurate, real-time information
• Flag and escalate any issues that need your attention, such as payment disputes, high-value orders, or sensitive complaints, with a full summary so you are not going in blind
• Keep every ticket documented and tagged so your inbox stays organized throughout the week
Industry
Consumer Goods, EcommercePlatform
Amazon, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$280
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Management Duration (Days) | 1 | ||
Inventory Management | - | - | - |
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | - |
Reporting |
About Vivian
E-commerce Customer Support Agent | Customer Experience | Zendesk
Abuja, Nigeria - 2:53 pm local time
I help e-commerce brands deliver fast, professional, and empathetic customer support that keeps customers informed, reduces frustration, and protects the customer experience; through helping customers with order tracking, shipping updates, exchanges, product inquiries, and account-related concerns.
I also collaborated with internal teams to ensure refund and return requests were resolved efficiently and customers received timely updates throughout the process.
My goal is not just to answer tickets, but to help customers feel confident in your brand while allowing your team to focus on growth.
How I Can Support Your E-commerce Store:
✓ Order Tracking & Shipping Updates
✓ Shopify Order Management
✓ Exchange Coordination & Customer Follow-Up
✓ Refund & Return Escalation
✓ Email & Customer Ticket Management
✓ Customer Complaint Resolution
✓ Product & Order Inquiries
✓ Escalation Handling & Cross-Team Collaboration
Tools & Platforms
✓ Shopify
✓ Zendesk
✓ Gorgias
✓ Email Support Platforms
✓ Social Media Customer Support
Why Clients Work With Me:
Clients work with me because i understand that customer experience is the key to improving business growth and success.
If you’re looking for a reliable Customer Support Agent who can confidently manage customer inquiries and help create a seamless customer experience, Send me an INVITE or DM, so we can discuss about your business.
Steps for completing your project
After purchasing the project, send requirements so Vivian can start the project.
Delivery time starts when Vivian receives requirements from you.
Vivian works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding Call
If you want to do a quick 15 to 20 minute call before I start, we can go over anything specific to your store. If not, a few messages works just fine.