You will get A Result-Driven Customer Support Specialist
Top Rated
Project details
Do you seek a Result-Oriented Customer Support Specialist who ensures every customer/client has an awesome experience with your brand? Hire me now to respond to your customers, build positive relationships with them, and promote brand loyalty. With me on your team, you can be assured of:
💎 Customer- Centric Assistance
💎Reliable and Proactive Support
💎Enhanced Customer Experience
💎Friendly and Polished Customer Support
💎Creative Resolution of Customer Inquiries
If you are ready to elevate your business with Result-driven customer service, hit the button now.
💎 Customer- Centric Assistance
💎Reliable and Proactive Support
💎Enhanced Customer Experience
💎Friendly and Polished Customer Support
💎Creative Resolution of Customer Inquiries
If you are ready to elevate your business with Result-driven customer service, hit the button now.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Lifestyle, Medical & Pharmaceutical, Nonprofit, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$275
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 12 days |
Number of Hours of Work | 4 | 25 | 60 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Scriptwriting
(+ 2 Days)
+$7
Phone Support
(+ 2 Days)
+$10
10 reviews
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(1)
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(1)
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This project doesn't have any reviews.
SJ
Simon J.
Aug 13, 2025
Customer Service Star. Great long term opportunity!
Good freelancer. Would Recommend
LB
Luna B.
Jul 15, 2025
Customer Service Representative Needed
Osas was our first employee and we were very content with the work she delivered. She went above and beyond with providing us not only the work we asked from her but also thinking with us and coming up with ways to make the work more efficient and of a higher quality.
ZA
Zec A.
Jan 7, 2025
Customer Support Agent for a High-Volume Cosmetics Brand
SP
Sam P.
Jan 4, 2025
Customer Support & Shopify Orders Management
Osas worked for us in a customer service role and was a pleasure to have as part of our team. She was always timely and keen to work on any task given. Thank you for your help, Osas!
TW
Thomas W.
Nov 23, 2024
Live Chat / Zendesk Support - Sales Focused
About Osas
E-commerce Customer Support Specialist | Gorgias, Zendesk, Shopify
100%
Job Success
Ikeja, Nigeria - 5:50 am local time
Looking for a Customer Support Specialist who turns one-time shoppers into lifelong fans? 💖
I help E-commerce and DTC brands deliver WOW customer experiences that inspire trust, build loyalty, and drive repeat sales — all through empathetic, efficient, and human-centered support.
With 4+ years of experience across 8 global e-commerce brands (including 4 long-term partnerships) and a 100% Job Success Score (Top Rated), I know how to keep customers happy, inboxes clear, and operations smooth — even in fast-paced environments.
💼 What I Bring to Your Brand
✅ Customer-First Mindset – Every interaction is handled with empathy, patience, and professionalism
✅ Multichannel Expertise – Email, chat, phone, and social media DMs
✅ CRM & E-commerce Proficiency – Skilled in managing orders, returns, and escalations across major platforms
✅ Adaptability Across Niches – Fashion, beauty, health, jewelry, home, and lifestyle
✅ Fluent Communication – Clear, friendly, and brand-aligned English communication (verbal & written)
✅ Flexible Availability – BST, CET, and US time zones
🛠 Tools & Platforms I Work With
📩CRMs: Gorgias, Zendesk, Freshdesk, Reamaze, RichPanel, Help Scout, Intercom, Tawk, HubSpot
📞Comms: Aircall, OpenPhone, RingCentral, 8x8, Dialpad
🛍️E-commerce: Shopify, WooCommerce, Amazon, Etsy, TikTok Seller Center
🧩Project Management: ClickUp, Notion, Trello, Monday, Dooster
🚚Logistics: ShipBob, ShipHero, Mintsoft, SendCloud, EasyShip, AfterShip
🫱🏼🫲🏻Collaboration: Slack, Google Suite
🌍Translation & AI Tools: DeepL, ChatGPT
🌟 Why Clients Keep Me Onboard
🏅I treat your customers like your most valuable asset
🏅I maintain a calm, empathetic tone even under pressure
🏅I proactively spot process improvements to streamline your workflow
🏅I represent your brand with integrity, care, and attention to detail
If you’re looking for someone who will care about your customers as much as you do, elevate your brand reputation and turn support into a revenue driver;
📬 Let’s connect and elevate your customer experience together!
Steps for completing your project
After purchasing the project, send requirements so Osas can start the project.
Delivery time starts when Osas receives requirements from you.
Osas works on your project following the steps below.
Revisions may occur after the delivery date.
Client Purchases project and sends Requirements
Clients gives access to CRM tools and other related software