You will get a Revenue-Driven Customer Service Representative | Reamaze | Intercom
Project details
With 15 years of Customer Service excellence, I help Shopify brands boost sales and revenue by šš§š¬š°šš«š¢š§š šš„š„ š„šššš¬ šš§š šš¢šš¤ššš¬ š°š¢šš”š¢š§ šš š”šØš®š«š¬, preventing slow responses, repeat inquiries, and negative feedback that can hurt their businesses.
Here's how I can help you:
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šŗ Expert email communication, email support, and online chat support.
šŗ Reliable communications strategy to turn first-time buyers into repeat customers.
šŗ Maintaining high customer satisfaction through every interaction.
š. ššØšš¢šš„ šššš¢š ššš§šš šš¦šš§š
šŗ Community management with perfect communication etiquette and product knowledge.
šŗ Responding to comments and DMs
šŗ Professional customer service across Instagram, Facebook, TikTok, and YouTube.
š. š š®š„š„ šš”šØš©š¢šš² šššØš«š šš©šš«ššš¢šØš§š¬
šŗ Order and discount codes creation
šŗ Order tracking and status updates
šŗ Updating size and file names for product uploads
šŗ Data entry, administrative support, and customer feedback documentation
ššØš¦š šØš šš”š ššØšØš„š¬ š š®š¬š
šŗ Intercom, ReAmaze, Helpscout
šŗ Shopify
šŗ Slack
Here's how I can help you:
š. šš®š¬ššØš¦šš« šš®š©š©šØš«š
šŗ Expert email communication, email support, and online chat support.
šŗ Reliable communications strategy to turn first-time buyers into repeat customers.
šŗ Maintaining high customer satisfaction through every interaction.
š. ššØšš¢šš„ šššš¢š ššš§šš šš¦šš§š
šŗ Community management with perfect communication etiquette and product knowledge.
šŗ Responding to comments and DMs
šŗ Professional customer service across Instagram, Facebook, TikTok, and YouTube.
š. š š®š„š„ šš”šØš©š¢šš² šššØš«š šš©šš«ššš¢šØš§š¬
šŗ Order and discount codes creation
šŗ Order tracking and status updates
šŗ Updating size and file names for product uploads
šŗ Data entry, administrative support, and customer feedback documentation
ššØš¦š šØš šš”š ššØšØš„š¬ š š®š¬š
šŗ Intercom, ReAmaze, Helpscout
šŗ Shopify
šŗ Slack
Project Type
Ecommerce Management, Customer Support, OtherWhat's included $1,800
These options are included with the project scope.
$1,800
- Delivery Time 30 days
- Number of Revisions 0
Frequently asked questions
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About Mary Ann
Go-Getter Customer Support Specialist for E-Commerce Brands
Quezon City, PhilippinesĀ - 11:38 pm local time
I know you are busy, so here are a few of the many things you can entrust me with, but are not limited to:
š§šššššššš šš šššššššš ššššššš š§
š¶ šš¢ššš” ššŖš„š„š¤š§š©
šø Responding to email inquiries in perfect English.
šøCreating macros for faster responses and customizing them depending on the customer's concern.
šøMaking sure emails are cleared within 12-24 business hours
š¶š¾ššš© ššŖš„š„š¤š§š©
šøMaking sure chats are answered within 30 seconds.
šøHandling 5-8 concurrent chats while ensuring quality is not compromised.
šøWriting canned responses and customizing them depending on the customer's concern
š§ šššššš š šššššššššššš šš š§
šøDownloading product images from the supplier or provided URLs and uploading them to Shopify/Dropbox while ensuring proper file handling.
šøRenaming and organizing product images for a consistent store structure and easy retrieval.
šøMaintaining clean, optimized product media files to support accurate listings and a well-organized Shopify product catalog.
š§šššššš ššššš ššššššššššš§
šøReplying to comments and DMs on Instagram, Facebook, TikTok, and other platforms
šøMonitoring and responding to customer engagement and brand mentions
šøSupporting daily community interaction to boost engagement and presence
š§šššš šš ššš ššššš š šššš§
š¶ š-š¾š¤š¢š¢šš§šš
šø Shopify
šø Shipstation
š¶ šššš šš©šš£š šš®šØš©šš¢šØ
šø Intercom
šø Reamaze
šø HelpScout
šø LiveChat
šø Tidio
šø Zoho CRM Chat
š¶ š¾š¤š¢š¢šŖš£šššš©šš¤š£
šø Slack
šø Whatsapp
šø Zoom
šø Telegram
šø MS Teams
š¶ šš©ššš§ šš§š¤ššŖšš©šš«šš©š® šš¤š¤š”šØ
šø Canva
šø Stripe
šø Retool
šø Google Workspace
šø Frame IO
šø Dropbox
Don't hire average, hire me.
Ready to work with a kickass customer support agent? Do not hesitate to send me a message or book a discovery call so we can discuss how I can help your business grow. I am happy to help.
Steps for completing your project
After purchasing the project, send requirements so Mary Ann can start the project.
Delivery time starts when Mary Ann receives requirements from you.
Mary Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Please do not hesitate to reach out to see if weāre a great fit!