You will get a root cause analysis for a recurring task
Project details
You will get a fix from the root cause and a postmortem analysis to avoid the reduncancy of solving the issue several times on different posts.
What's included $100
These options are included with the project scope.
$100
- Delivery Time 2 days
- General Project Consulting
- Define Project Goals
- Define Deliverables & KPIs
- Establish Schedule & Milestones
- Project Reports
About Clarisse
Application Support Engineer | L2/L3 Incident Management | Python
Saint-Priest, France - 7:55 am local time
I built an entire L2/L3 support function from scratch, SLA, runbooks, escalation framework which is still in use today.
I work across SQl, Python automation, and Jira/ITIL based ticketing to find root cause fast, I also handle manual, regression, and functional testing so I'm equally comfortable stabilizing what's live and validating what's next.
Steps for completing your project
After purchasing the project, send requirements so Clarisse can start the project.
Delivery time starts when Clarisse receives requirements from you.
Clarisse works on your project following the steps below.
Revisions may occur after the delivery date.
Defining and understanding the severity of the issue