You will get a Shopify Customer Support Professional
Project details
I can help you with:
• Communicating with customers via Live Chat
• Clearing your email backlog while maintaining Customer Satisfaction
• Identifying and assessing customer needs to improve the customers shopping experience
• Providing accurate and complete information by following procedures
• Handling customer complaints and providing appropriate solutions
• Communicating with customers via Live Chat
• Clearing your email backlog while maintaining Customer Satisfaction
• Identifying and assessing customer needs to improve the customers shopping experience
• Providing accurate and complete information by following procedures
• Handling customer complaints and providing appropriate solutions
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Marketing & Advertising, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$35
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 3 days |
Number of Hours of Work | 2 | 8 | 24 |
Scriptwriting | |||
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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SR
Saqib R.
Aug 1, 2024
Looking for an expert level Customer Support member for our eCommerce brand
KN
Katie N.
Apr 5, 2022
Product Review Associate
KN
Katie N.
Jun 28, 2021
Product Review Associate - Test
About Jessica
Customer Service Representative I Social Media Marketer
67%
Job Success
Umhlanga, South Africa - 2:55 pm local time
As your Customer Support Specialist, I can take care of the following tasks for you:
• Solving customer support tickets through e-mail, social media, and live chat.
• Processing customer inquiries (cancellations, order changes, returns, lost packages, etc.)
• Creating and posting content to your social media accounts.
• Managing your knowledge base to add new content and keep existing content up to date.
🛒 I have a working knowledge of the following eCommerce Platforms:
• WooCommerce
• Shopify
• Amazon
• Etsy
• AliExpress
☎️ I have experience using the following Ticketing System Software:
• Help Scout
• Zendesk
• Freshdesk
• Gorgias
Steps for completing your project
After purchasing the project, send requirements so Jessica can start the project.
Delivery time starts when Jessica receives requirements from you.
Jessica works on your project following the steps below.
Revisions may occur after the delivery date.
1. Contact Me
As a first step, please contact me to share the list of your requirements.
2. Confirmation
I will confirm the hours/days (time estimate) requirements for the details you share in the first step.